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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I had 2 separate incidences to file claims and the process was so easy.
It took only 15 min of my time. Customer reps were so helpful and very professional and polite.
Assurion fix my problem with my laptop in a moderated time, the outcome with my laptop was better than I expected
When star that time I get nervous and I can make a mistake. Need more time.
Very easy to use the website and submit the claim, only thing I would recommend is maybe adding a spot to submit photos, at least having that option if you have the phone
Great! Resolved easy and quick. My consultant offered me an add on but easily recovered after rejection. No further questions.
I received a link to submit my claim (broken front screen). Submitted my claim and was directed to have the local Asurion store to have the phone repaired. It was unable to be repaired. I submitted a follow-on claim and received the new phone the same day. Ashley was a great help at the Asurion Store in The Woodlands.
Easy activating my new phone and a great experience that was super fast.
On a bright sunny day in the morning I was rehearsing the day before for my job interview I was drinking my coffee in my favorite rocking chair as I sat my coffee mug down to get up I hit my phone that was on the arm of the rocking chair (o no I said) the phone hit the tile floor and I heard what sounded like glass cracking again (O NO) picked up the phone and looked at the front and sure enough the screen was cracked. I quickly look for on my phone carrier to see if I had a warranty/insurance YES,,, I was relieved called carrier and got ASURION phone number called and they sent me a text to the website, then I went to website ASURION and EASY PEASY filled out step by sept instructions and BAM got my claim done it 15 minutes. IF they had a 10 star rating I would rate it a 10,
THANK YOU ASURION
I could not get my phone total hooked up. The tech was professional and solved my issues. Would use again for sure!
Very happy with the service, I called (which was a little annoying but OK) they immediately sent me a UPS next day air label. Shipped it out and got it back repaired (new screen) the next day. Exceptional service I would recommend them.
The Naperville store went over and above to help me out. Verizon was a complete nightmare and Asurion Store helped navigate the issue. I really appreciate everything the tech did. She was very patient when I was in tears because of Verizon not understanding the issue. Highly recommend this store. It's rare you have an experience when people go above and beyond and my tech definitely did.
This was so fast and easy. The joysticks weren't working properly. I got on the website, put in a claim, received instructions, went to UPS and off it went. I received updates every day or 2. 1. 5 weeks later, I received a brand new controller. I will definitely be using it again excellent service
Easy instructions. Complete fast and easy. Understand ing was easy
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members