AsurionReviews 12,825

Taylor stayed in contact with me all through out the day being that I needed to connect to my computer to further resolve my issue. I was ultimately unable to get to my computer before Taylor left for the day but I do appreciate the fact I was never forgotten about and received great customer service.

No empathy from the CEO office. The customer service woman I spoke with was quite patient and friendly, actually dealing with way more misdirected anger than she should have. She even said she would have her daughter at Clemson promote my product. A saint that beautiful woman is, and to her I apologize.

However, the company as a whole is unethical. I was guaranteed a replacement phone by the following morning, and it never arrived. I waited 8 hours, and I was locked out of everything because of 2-factor authentication. The "office of the CEO" said that their terms say up to 2 days - even though they use FedEx Priority Overnight, their site says next day, and their phone reps say next day. They get a refund if FedEx doesn't deliver the next day, but they do not pass it on to the customer. Nor do they refund the thousands upon thousands you pay if you never file a claim of course. The "office of the ceo" doesn't care one bit about you.

My past few interactions with Asurion have been great. When I dropped my laptop (covered for accidental drops) in August, they were unable to repair it and replaced it quickly. Over the summer they managed to fix my husband's old laptop - with Win97, I think.
Asurion Customer Service used to be horrible. One man threw a fit because I said that my son would be upset that someone treated his mother this way. One woman told me that they were not allowed to be empathetic. Not kidding. (I still have her number somewhere.)
Everyone I've spoken to over the past few months has been efficient and knowledgeable, and friendly in the process.
I've been an AT&T customer since the early 1990s and their service isn't what it used to be.
As it stands now, DirecTV has Asurion to thank for our continued business, not the other way around.

Well, to begin with, in today's market where everything is automated, it was a pleasure to actually deal with a real live person.
I was fortunate to get an agent that understood my problem and was able to suggest a solution to my advantage.
Thank you to Asurion for employing Ms S Jones; She was very patient as one time I thought I had lost her, but she remained on the line until I was able to re-connect. Great customer service.

I am beyond pleased with my experience during this whole stressful situation. My old phone got bricked due to a corrupted software update and I had to use my insurance to get a new phone. I have never used my insurance before so I had a bit of anxiety. They made it simple to request a new phone through my plan and 2 days later it was here. Then, with the help of one of their techs, I was able to almost seamlessly set up the phone and begin using it.