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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Very helpful had trouble with the part of filling documents but other than that great
I would like to appreciate asurion for how fast and easy it was for me to do my claim, it was so self explanatory I truly recommend asurion.
My experience was great john helped me with no problem
I enjoyed the experience, was no trouble at all very simple, just follow the prompts, was a lot quicker than I thought it would be. Very satisfied with the price.
Because of this bubble pop up for a review prevented me from seeing the instructions fir the repair. Stupid
Hi AV, I am sorry for the inconvenience. I do appreciate your pateince. If there is something we can help with, feel free to let us know. We are here to help. -Ari
Easy and fast. Everything was was there that you need. To get the job done.
Thank you so much! I've never bought a replacement plan before. This experience was great! Thank you for being so helpful! Great service, easy website, excellent customer service!
I have yet not use much but from what I can review with Asurion it gives a peace of mind when purchasing an item for your kids or grandkids, etc. Its very easy for things to go wrong after warranty.
I could not find the tools I needed to make changes to my account, the chat support team was immediate, professional, knowledgeable, patient and kind. I was able to solve my issue quickly and completely!
Fantastic and thorough process and experience. Start to completion took 5 minutes. Evaluation and direction were easily understood.
Carried VerizonTech for years& my most recent contact was useful, brief & courteous. Amanda identified the solution I needed & led me to it. Very helpful!
Very easy to file a claim all it took was a couple of minutes very very happy
Malika was so easy to work with. Her directions were complete and encouraging. She is a credit to the Verizon tech team!
Forgot how to log in to do a claim so I got help from the site and it was so easy!
Was easy process very detailed and fast. Would definitely recommend for everyone to use this easy method.
Good but lengthy. Had a decent experience glad they could replace my stolen phone. Alot of paperwork to fill out regarding lost item.
I bought a new HP all-in-one in July but just now got around to registering my product for the additional protection and tech support I purchased on October 1st, I found the registration process incredibly easy. I contacted Asurion via chat to make sure my receipt and contact info was properly uploaded. An advisor named Pio replied to me immediately and answered all my questions regarding my successful registration. So far I'm very impressed with the Asurion/Staples protection. I hope I never need it for tech support, but if I do, I am optimistic I will be provided with excellent customer service!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Jane. We apologize for any trouble you have experienced. We are here to assist you! Please let us know how we can help. -Rue