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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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The chat representative was very helpful and easy to chat with. Very courteous!
Tech Coach is the most helpful tool to resolve cell phone problems. Technicians are professional and knowledgeable.
Great company never had any problems with making a claim. Everyone should always get insurance.
Rejoice customer service Agent was awesome. Very helpful patient and quick to get things taken care of
It was easy to file the claim and make the pmt to get the claim started right away and we will have the phone in 1-2 days. They also shut the lost phone off.
I normally don't pay for extra insurance to cover products I buy, but in this case it was well worth it because the earbuds I had bought quit and I had paid extra for three years of coverage and after two years earbuds failed. The process of getting them to reimburse me was very easy.
My product broke at the worst possible moment. When all was safe again, I had the warranty through Amazon and I was using all that info for claim. However, I was having issues, so I selected Chat. I was so glad I did! Representative Rejoice helped and I have my claim finished and I can replace item in next 24 hours! Thank God I bough warranty! I also am greatful Asurion is easy to deal with in these cases! Will make sure I get warranty when from this company.
Best customer experience that I've ever had. I wish all companies were like this
Patrick was great and made everything easy to file a claim & get Easton ghost bat replaced
We live in mid west and had some storm come though and knocked 2 of our tv's out and an Xbox that was connected. I called to see if the coverage would apply to these items. We attempted to trouble but nothing would great. They sent me a brand new tv, on one and the other someone came out and fixed very satisfied with result!
My exterior home security camera died after about 1-1/2 years. Fortunately I purchased the Asurion plan and had the claim settled in about 5 minutes. Much less painful than I expected. Thumbs up!
Positive… fast response and understanding of the issue
Chris solved my problem and was very efficient in solving my issue with the Mickey Bluetooth earphones for my grandson!
Needed to discuss a claim, chat feature was fast and very helpful.
Hazel assisted me promptly with everything I needed. Asurion home plus has an excellent customer service team!
Was very happy how quickly my claim was approved. Will certainly protect future purchases using Asurion
I was having trouble with my TV and Dean was able to provide assistance for me to set an appointment to have my TV issue addressed. Thank you
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members