AsurionReviews 12,825

When I first got my laptop fixed in Paramus off of Route 17, I thought the customer service was excellent. They didn't make me wait for them and they even offered me a monthly payment plan of $24/per month instead of paying the $99 for the service. They also didn't give me a hard time when I contacted them to cancel my monthly payment plan.

Technician arrived when he said he would, diagnosed the problem, came back the next day as promised, with the part, cleaned up afterwards, apologized for the water mess from the ice maker.

Smooth, painless process. Easy as $#*!. They even covered the same day shipping fees. Done deal.

My experience with filing a claim was easier than I thought it would be. And the service is remarkable. Thank you

I've had a very positive experience with this service. The lady and then gentleman on the phone was very helpful and patient and it was a pretty quick process. Our laptop was fixed and returned in a short period of time.

My CS Rep was very thorough and friendly and got my claim initiated and completed in a timely manner.

Thank you for walking me through step by step to get me activated. I was so frustrated since last night trying to figure things out on my own. Your patience and simple instructions helped me get back to life. I appreciate you.

The chat claim was easy and fast and efficient, I feel comfortable with this way to do it.

Awesome no problems and super easy to use. Phone was broken bad and no questions asked got a new one and bam back in business.

Excellent service immediate response from security team

I haven't had an actual person to respond like this on a chat call for a very long time. I have some issue with my iPad and he was guiding me every step to test the functionality. Before the iPad is being restarted I am seeing improvement already. Thank You AJ!

Moderately easy to file a claim! Should decrease the Deductible!

In less than two minutes, I filed a claim on my list phone. I was worried because I had recently filed a claim on the same line and thought I would get hassled or chastised at the very least for loosing it again so soon. To my surprise, no such thing happened. The claim went through. THANK YOU!

Everything was easy and quick to solve. They resolved the situation with good professionalism

Hannah walked me through every step of the way and helped me not only transfer from my Samsung A10e to my new Samsung Flip 4, but she helped my reset the A10e for trade-in and answered all my questions professionally. Excellent Service!

The person on the chat was very helpful and kind. He did everything he could to submit my claim, which I appreciated a lot. I received a company to fill out a claim form and have it uploaded to their site. I've been trying to upload it, but I keep getting an error page. Even when I try to find another way to upload the form, it keeps bringing me back to the error page. They make it hard to submit a claim.

Very pleasurable! Very pleased with this experience! Carrie truly is an asset to your company!

Ricky was, wonderful, patient and kind. Made my claim experience as seamless as possible. Thanks so much Ricky***