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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I was extremely pleased with my experience. My phone was quickly fixed with no hassle to me.
The tech that fixed my phone was nothing short of AMAZING. He was alone in the store and I felt well taken care of. The electricity went out for a few minutes in the mall that we were in and he used his phone light to continue working. Just Excellent customer service and I greatly appreciate it. I just knew he was going to say come back tomorrow but he didn't. Thank you
I was comfortable with the service and timing and would love to prefer others
Have been in before as I have a knack for dropping my cell phone.
As always, I could not ask for more friendly employees, extremely helpful and my phone was fixed in less than the time frame given
What more could I ask for.
Great service, fast, and professional tech. Showed up on time as well. Called to keep me updated.
It was amazing and done in a timely fashion. I' m very pleased.
I dreaded going to get my phone looked at by the tech folks because I was completely frustrated with the phone service I have in rural Nevada. I have been a loyal fan of AT&T and find them harder to deal with these days. I went to the Asurion folks who listened & offered a possible solution to the problem. Change the SIM card to possibly improve phone service! Seems simple enough and now to get AT&T to assist. I was impressed by the tech's knowledge and provided excellent tech service. The clerk who I first approached was also very helpful. Excellent customer service from both.
Started a claim at 11:00. It was okayed and fix by 4:00 that same day. It was great service at both ends of the process. People at the mars location were very helpful and professional.
They came to my home and repaired my screen it was fast and very convenient
The tech at at&t Hanford his an excellent job he just didn't do the back screen but the front one too he made my phone practically new.
Keep having technicians like them and keeping hardworking and also fast the time they say it takes that's what it is.
My phone screen has been broken for a while and I didn't want to have to go into the store, wait and sit. Found out they can come to my home to fix my screen. And I loved it!
Super nice people great service and quality parts! Fast and easy!
Very fast and easy process. This is the 3rd replacement phone for my son. He is on the water most his days and all phones have been lost at "sea". I was surprised with the price increase on a refurbished IPhone 13. Grateful for the replacement but shocked at the increase from $100 -$250.
I spoke to a gentleman name Ken he made it so easy, easy Steps to put my phone back on. Not only was he professional. He was direct and knew exactly what to do to my daughter's phone on. Shouldn't take 57 minutes for a call. It only took him 14. Appreciate you, Ken thank you.
I called Asurion to make a claim about a cracked screen, and because the claim was sent to wrong repair shop. I had to pay out of pocket unfortunately it is not very clear that you are to call ATT to make a claim and then they make the claim for you. I was not aware of this until I had to pay the repair bill at repair shop to get my phone back. I then called Asurion, and they told me I had to call ATT and make a claim. Just confusing, since then I have received a new phone, but I have not received my out of pocket money back and am not sure if I will it appears not.
My sensors on my phone stopped working. Took my phone to Youbreakifix(Asurion) just before closing. My phone was ready the next morning. Since I had insurance, the repair was totally free. Thanks Asurion!
As for filing my claim when my mobile would no longer hold a charge, was straight forward, however, I have another claim to file and your system isn't at all easy, in fact after numerous attempts your system provides a 800 number. There should be a prompt to file another claim.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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