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Asurion

4.2

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Asurion Reviews Summary

The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.

This summary is generated by AI, based on text from customer reviews

service
1,204
value
1,128
shipping
783
returns
772
quality
1,028

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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Fantastic and Easy Experience
March 2, 2025

Filing my claim was super simple and was approved instantly!

Date of experience: February 20, 2025
Nevada
1 review
0 helpful votes
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Great & easy service
March 2, 2025

I was in and out of the store in no time. They also went the extra mile to review different coverage plans for me, which I appreciate.

Date of experience: March 1, 2025
Texas
1 review
0 helpful votes
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The BEST!
March 1, 2025

I've come here twice when I broke my screen and within an hour it was fixed. The staff is very helpful and very kind. I wouldn't go anywhere else to get my devices fixed.

Date of experience: March 1, 2025
New Hampshire
1 review
0 helpful votes
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Damaged Screen
March 1, 2025

Phone screen was damaged. I was able to immediately get an appointment to get the phone fixed. The phone's screen was replaced within an hour and a half. The employees were awesome as well.

Date of experience: February 28, 2025
Florida
1 review
0 helpful votes
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I phone repair
March 1, 2025

Asurion was remarkable. I'm a Park Ranger, yet the service tech came to my location that day and had my phone repaired in 30 minutes. He was great, very friendly and more then accommodating. I couldn't have asked for more!
Thank you.

Date of experience: February 28, 2025
Texas
1 review
0 helpful votes
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Very good attitude and service
February 28, 2025

Excellent customer service, fast and easy. And for an affordable price. Recommended.

Date of experience: February 28, 2025
Texas
1 review
0 helpful votes
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Outstanding Service
February 28, 2025

Very respectful and customer centered! I was a given a time that my device would be ready for pick up. When i arrived back to the store my product was ready. I was very much satisfied!

Date of experience: February 28, 2025
Louisiana
1 review
0 helpful votes
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Best experience
February 28, 2025

I had the best experience with getting my phone fixed they were so nice and fast with the service.

Date of experience: February 27, 2025
Mississippi
1 review
0 helpful votes
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Great Experience
February 28, 2025

I accidentally cracked my phone screen. Filing a claim online was very easy and straightforward. I opted for the 'come to you' option. Kevin, my remote tech, arrived promptly at my preferred time window. He repaired my phone in under an hour. He was very knowledgeable and polite. The 'come to you' option was extremely convenient for me. Overall, I had a great experience and I would recommend to anyone.

Date of experience: February 27, 2025
Tennessee
1 review
0 helpful votes
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Excellent Service!
February 28, 2025

The rep from Asurion was very timely & quick to resolve the issue with my phone today. He was very kind & courteous. My phone looks as good as new!

Date of experience: February 27, 2025
California
1 review
0 helpful votes
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Broken screen / display screen
February 27, 2025

Stephanie help me with everything it went smooth and easy I would recommend her to anyone down in Florida need there phone fixed

Date of experience: February 27, 2025
Georgia
1 review
0 helpful votes
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Keep up the great service!
February 27, 2025

My tech was on-time, detailed, and quick. He was very professional and fixed my phone really fast.

Date of experience: February 27, 2025
Virginia
1 review
0 helpful votes
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Great job
February 27, 2025

Replacing my phone went so smoothly, super satisfied. Thanks

Date of experience: February 27, 2025
California
1 review
0 helpful votes
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Fast and good service
February 27, 2025

My Iphone screen broke and at&t have Asurion had service my Iphone and they came on the date we are scheduled to fix my phone. They did a very good job and fast. Thank you and I definitely recommend you guys for good job you did.

Date of experience: February 27, 2025
New York
1 review
0 helpful votes
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IPhone 16 max
February 27, 2025

Great uberrepair coming stop my home my phone replacemnt look awesome perfect so beautiful no more crack wonderful suggestion

Date of experience: February 27, 2025
Nevada
1 review
0 helpful votes
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Fast and Great Service!
February 27, 2025

Really appreciate your Great staff at your Decatur Blvd. Store! Very knowledgeable and friendly staff!. Phone was repaired in a couple of hours and associate kept me informed about the progress on the repair! Thank You Again!

Date of experience: February 26, 2025
California
1 review
0 helpful votes
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Awesome
February 27, 2025

Very fast and efficient. Thank you. The claim was easily done on the computer.

Date of experience: February 26, 2025
Texas
1 review
0 helpful votes
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Simply…. Great Job!
February 27, 2025

Really friendly, taking care of customer and product to be repairing, beyond a nice experience!

Date of experience: February 26, 2025
California
1 review
0 helpful votes
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The tech was more than professional, he was even way earlier than expected! I appreciate the ease and transparency with the visit. Thank you

Date of experience: February 26, 2025
Ari B. — Asurion Rep
over a year old

Hi Bj, we are happy to hear everything went well. Thanks for your review. -Ari

California
1 review
0 helpful votes
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Fast Replacement
February 26, 2025

We were having trouble with my husband's iPad that is a little over a year old. It was not turning on or charging. We used the online option and they resolved the problem in less than 48 hours. By the next day we had a replacement and a label to send it back.

Date of experience: February 26, 2025

From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.


asurion.com
Founded in 1994
Nashville,, TN
+231
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