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The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Filing my claim was super simple and was approved instantly!
I was in and out of the store in no time. They also went the extra mile to review different coverage plans for me, which I appreciate.
I've come here twice when I broke my screen and within an hour it was fixed. The staff is very helpful and very kind. I wouldn't go anywhere else to get my devices fixed.
Phone screen was damaged. I was able to immediately get an appointment to get the phone fixed. The phone's screen was replaced within an hour and a half. The employees were awesome as well.
Asurion was remarkable. I'm a Park Ranger, yet the service tech came to my location that day and had my phone repaired in 30 minutes. He was great, very friendly and more then accommodating. I couldn't have asked for more!
Thank you.
Excellent customer service, fast and easy. And for an affordable price. Recommended.
Very respectful and customer centered! I was a given a time that my device would be ready for pick up. When i arrived back to the store my product was ready. I was very much satisfied!
I had the best experience with getting my phone fixed they were so nice and fast with the service.
I accidentally cracked my phone screen. Filing a claim online was very easy and straightforward. I opted for the 'come to you' option. Kevin, my remote tech, arrived promptly at my preferred time window. He repaired my phone in under an hour. He was very knowledgeable and polite. The 'come to you' option was extremely convenient for me. Overall, I had a great experience and I would recommend to anyone.
The rep from Asurion was very timely & quick to resolve the issue with my phone today. He was very kind & courteous. My phone looks as good as new!
Stephanie help me with everything it went smooth and easy I would recommend her to anyone down in Florida need there phone fixed
My tech was on-time, detailed, and quick. He was very professional and fixed my phone really fast.
Replacing my phone went so smoothly, super satisfied. Thanks
My Iphone screen broke and at&t have Asurion had service my Iphone and they came on the date we are scheduled to fix my phone. They did a very good job and fast. Thank you and I definitely recommend you guys for good job you did.
Great uberrepair coming stop my home my phone replacemnt look awesome perfect so beautiful no more crack wonderful suggestion
Really appreciate your Great staff at your Decatur Blvd. Store! Very knowledgeable and friendly staff!. Phone was repaired in a couple of hours and associate kept me informed about the progress on the repair! Thank You Again!
Really friendly, taking care of customer and product to be repairing, beyond a nice experience!
The tech was more than professional, he was even way earlier than expected! I appreciate the ease and transparency with the visit. Thank you
We were having trouble with my husband's iPad that is a little over a year old. It was not turning on or charging. We used the online option and they resolved the problem in less than 48 hours. By the next day we had a replacement and a label to send it back.
Answer: Asurion insurance is who: Cricket Wireless, Verizon, & most remaining cell phone companies are with now! Just be careful b/c they are IMO SCAMMERS that will get you at one time or another!
Answer: Well, when that happened to me they sent me their IMO SPYWARE phone by the next day. I think it was like twenty-five days for my phone! I hope you kept your charger, case, & took the cards out of your phone first!
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.


Hi Bj, we are happy to hear everything went well. Thanks for your review. -Ari