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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Asurion takes the stress out of having damaged property. They make it an easy and pleasant experience whether you speak to a representative or file a claim online.
I took my phone to the AT&T store because I dropped it snd the screen broke. Gabriel saw that I had Assurian and he explained the benefit and helped me order s replacement phone. I received a text of the order received, text on the status and a text when phone was shipped and easy instructions to return phone.
My phone was smashed when I dropped it on hard concrete. The front, back, and camera lens were all cracked. My techs, Bill and Ibrahima, at Bethesda UBreakIFix simply and easily referenced my Asurion claim number that I had filed with Asurion online and expertly fixed my cell phone with no additional cost. My insurance the last three years was well worth it. My Samsung phone looks and acts like new!
We had a cracked - glass on phone and wow...insurance asap took care of - technician was respectful of everything. He came to our home address and did all in his service truck - 100% impressed - and satisfied. Brian B
I came in today to get my screen fixed. John took really good care of me and got it done quickly. I couldn't have asked for someone better! I would highly recommend them and thank you John!
Great personal service and very good customer service.
I was able to talk with Nathan today before and then he still was able to do what he said the next day and I was able to work magic first off. I was not able to switch over to get the iPhone 16 because my credit was very well, but at the end of the day I try to switch numbers and sometimes that will work I was able to With AT&T and have a better network overall complete and utter shout out Oh yeah (*******@Hunters crossing location) Maryville TN
To you only making the entire session
Online service is on point, efficient, and fast. However, the Asurion employees are extremely polite, resourceful, and dedicated in resolving the problem with the device.
As everyone knows it's horrible to have your cell phone stolen. As bad as it is the agent at Asurion made replacing my wife's phone as painless as possible. We received a replacement phone the following day. Thank you As
I came in to get my back glass repaired. Luckily they had my part. The in store repair tech talked me through the whole insurance process with ease and assured me the repair would take only 5-10 mins max. It sure did only take about 5 mins. I will definitely be taking my phone here next time it needs a repair!
I would highly recommend Asurion coverage with your phone purchase. As the mom of two teenagers, having the coverage is great. We have had to file two claims in the past 3 months and both have been extremely easy. The claim process is simple and easy. The company they use to do the repairs in the Reno market, UbreakIfix, did a great job and made the whole process seamless.
Minha experiência foi ótima e super recomendo foram bastante competentes em seu trabalho rápido e muito eficaz resolveram o problema e meu telefone está novo novamente muito obrigado a todos vcs.
I recently had to file a claim for my iPad replacement, and I couldn't be more impressed with the experience. From start to finish, the process was seamless. The company was quick to respond, making it easy to submit my claim without any unnecessary steps. Shipping was fast and straightforward, and the return process was completely hassle-free. It was refreshing to deal with a company that values efficiency and customer satisfaction. If you're looking for a reliable and stress-free claims experience, I highly recommend their service!
I dropped ny phone on a concrete slab and cracked my screen pretty bad. I was worried about the cost to fix it at a repair place when I remembered I had insurance on it. I filed a claim and it said they would come to me. I was surprised and they would come in just a few days. The technical called when they were 30 minutes out and then got my phone and brought it back after a short amount of time. They told me what all was replaced and to make sure everything was working correctly.
I've never had any problems. They've always come through for me and the service is always great.
UBreakIFix drove to me by the scheduled time. Took my phone for 15-20 minutes and repaired the broken screen. Handed it back to me as if nothing happened.
I slipped on the ice and cracked my screen. I called to file a clam the rep was great got me an appointment to get it fixed the next day. Only took an hour for the repair. Cost 0.00.
Very easy and quick process when I needed a replacement phone when mine broke. Great customer service and communication.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members