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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I was super worried I wouldn't be able to have my screen fixed but the guy with glasses curly hair was awesome so nice and super fast! He explained everything to me and let me know if I had anymore issues I could reach out. My screen looks and works Fantastic!
Great customer service answering Questions. Only had problems on who to return to but after talking to customer service they took care of the problem.
We have been covered for years with our phones and never had a bad experience! Transaction was done and complete in two days. Perfect, absolutely could not ask for anything better.
The claim process was easy to complete. We received fast, efficient service the same day to repair a crushed screen. I am very impressed with the entire proces5.
The Tech was on time, and very courteous. The repair was fast and complete, no hassle.
Service technician was very helpful, prompt and knowledgeable.
We had an iPhone 15 with a broken screen that was completely off. When I submitted a claim to Asurion, I had two easy options presented and chose to take the phone to an authorized repair facility. I was in and out of that store in an hour with a completely replaced screen and purchased a new screen protector on the store as well. The staff was super fiendly and knew their stuff. I'm very satisfied with the outstanding service we received!
The technician was very professional and was on time. She knew what she was doing and got the job done in time. Thank you for the great experience.
If you break your phone all the time, keep it till it is obsolete, or lose it completely asurion is a good investment for you!
Noah called when he was on his way. He was pleasant and well mannered when he came to the door. He fix my phone super fast.
Mr. Phillip did a great job! It was later in the day very cold and he showed up got to work and was done fixing my phone in 15 minutes. I can't thank him enough. It's usually a hassle getting your phone fixed but not anymore. I set up an appointment he drove to me and fixed it where he was parked and I watched the entire process. I was very impresssed.
Very happy with the service from the At and T service in Union New Jersey. Asurion made it all possible with great ease
Set up the appointment, tech was there on time repaired my screen and we were both on our way. Easy peasy.
Manuela was amazing she explained everything very well and she's very easy to talk
Love how awesome they were when needing help with my son's phone. The costumer service have been amazing, outstanding, and outgoing through it all. They have great service on making a costumer day joyful and full of laughter. We need more people like them around to better assist costumers.
The agent was very patient and helpful and explained everything very throughly.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members