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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I had called in on behalf of my son's phone which was completely not working. The lady representative who helped me submit my warranty claim and have it approved was outstanding in my humble opinion.
I was so impressed I am writing this review to show my gratitude!
I had to a problem filing my insurance claim for over a week. No one could help until I called on 2/17 and spoke with Chris from Asurion. He was absolutely awesome! He was so patient and walked me through the whole process. He should train the other C.S. Reps I've talked to. It really was a treat to work with someone that went above and beyond to be helpful. That man deserves a raise and a bonus!
This was easy, simple, fast and I appreciate the customer service received.
I was greeted properly and serviced with professionalism. My phone repair was done and fixed to perfection. I am highly impressed with the work of the gentleman who repaired my phone. Thank you.
This worker went out of her way to help me because I have no idea what I'm doing with the computer, then took care of my problem, even though it was close to closing time! She was fast, professional, and overall one of the best phone incidences I've ever had
I was afraid to make my claim because i thought it was going to be a long process, but for my surprise the process was the easiest thing ever, and the service amazing, i received my new device very fast.
Dejaron mi teléfono como nuevo, estoy muy satisfecho con el servicio
I enjoyed it because I can't afford to buy a new phone
Both screens cracked due to wear and tear. I'm active duty and constantly moving. They made the entire process easy and seamless. Thanks again
Jalen C
My experience with Asurion was great once they weee able to handle the issue they fixed my phone with no issue.
Quick process. Knowledgeable and friendly representatives. Received the new device in a timely manner. Will recommend service.
I've been with AT+T family plan since 2005, I called Assurion to get a replacement phone for my daughter, her iPhone 8 has a cracked screen, drops calls doesn't get texts very slow with emails, and overheats when charged, Through the years, I've ALWAYS had insurance with my family plans, this time for some odd reason, my daughters phone did not, which I was unaware of. So Assurion was not able to give my daughter a replacement phone. Even though I've been a loyal customer for 20 years, The answer was pay more for a replacement phone than you would going through AT+T for an upgrade, NO CONCESSION WAS MADE, VERY DISAPPOINTING, beyond that my experience was good.
I am with them almost for 4 years I really like the way they solve the problems I will recommend everybody to stick with this agency keep going forward
I discovered a cracked screen this morning and filed a claim with AT&T online. They authorized a repair and I chose a place nearby to take my phone for repair. I had my phone back in perfect condition in just a few hours. The staff at the repair center were very helpful and professional.
My son's tablet a five years finally decided to not work anymore. Almost forgot I had insurance on it did everything online but couldn't get a replacement tablet because it was so old so I got a check to go buy a replacement for him that came in the mail within two business days. My son was very glad that he got his new tablet very quickly.
My phone was stolen from my car at Myers and called Asurion and I got my phone the next day my replacement they quick they know what they doing
One of our family cell phones got damaged, cracked screen. Because of the easy to use MyAT&T app I was able to confirm my insurance coverage. So easy, So streamlined, So friendly, So professional. Our Specialist scheduled an appointment with a conveniently located nearby repair shop that day. And this was Saturday! Unbelievably awesome! We had our phone fixed and back in our hands w/in a couple hours. No deductible! Zero! Nada! Zilch! Thank you so much!
The tech is very fast and knowledgeable! Was a great experience
EXCELLENT CUSTOMER SERVICE 💯 VERY Knowledgeable and Friendly Staff. Quick and Easy process and my package arrived the next day
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members