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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Top notch service. The gentleman arrived on time. Came to my door, told me it would take 15-20 minutes to diagnose. Exactly 15-20 mins later he was knocking on my door and i had a fixed screen. Couldn't recommend more. So much easier than traveling all the way to the store and waiting hours when it is 35 mins from my home.
Had my screen cracked for just a little while. So glad you guys are certified and trusted with AT&T.
The technician did a great job, I am satisfied with the outcome I'll say 90%, reason is he didn't have a back case with him to replace my broken one.
Muy buena, exelente atención y cumplimiento de horas de entrega
The phone was crack in the front and back the screen was completely green. I couldn't make or received any calls. Instead of me having to pay a deductible of 279.00, it was able to be repaired with zero dollar cost all in the same day
Very smooth and quick. Definitely recommend. Thank you, thank you!
My son's phone was cracked. I filed a claim online one night, and the next afternoon the tech was at my house at the scheduled time. He fixed the phone, offered a glass protector, and was on his way. It could not have been easier or more efficient. Definitely worth the price for insurance.
Our tech, Jordon, was on time and very friendly. He communicated well with letting us know of his arrival, he was very informative with the process of repairing our phone, and did a great job in a timely manner. Thanks so much for your help!
5 stars All good, no complaints other than having to put 50 characters in this section!
How nice to talk to someone based in the US!
"Torrence" based in Houston was very personable and made resolving my claim a breeze.
I took my phone to an ATT Store to have it serviced. I didn't know I needed an appointment. The staff accommodated me and fixed my phone with exceptional service. Dustin who was my service technician is magical. He gets 10 STARS from me.
Excellent service, very fast and perfect with a very friendly technician.
This is my second time having to use the protection plan in the last 2 years and it's such a lifesaver. I would recommend carrying this plan to anyone!
My husbands phone quit charging AT&T protection replaced it. Two weeks later my husband dropped his replacement and AT&T replaced it again! I couldn't be happier with how it was handled.
The representative was very pleasant and clear with instructions repair was done in a timely manner
Good no worries no problem I would most definitely recommend
Customer service is lacking at ubreakifix by assurion in westboro ma. Borderline rude tech. Unfriendly and didnt explain process. Took 4 hours to fix when assurion says 1. Didn't charge my phone (gave at 90% returned at 5%) and returned to me in maintenance mode without explaining to me upon return. Acted like I should know better when It was my first time using a repair service for my device.
Niles was very helpful and patient with helping me get my phone to the right settings for repair. And he repaired my phone in a timely manner. Very polite 10/10
It was great. Waldemar showed up at the door and had my son's phone fixed in less than 15 minutes. Great attitude and respectful.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. We are sincerely sorry to hear about this experience. We hope you are back up with your device. We have captured your feedback. Please let us know if there is anything we can do to assist. -Rue