AsurionReviews 12,825

Problem texting & pictures not getting sent since had got replacement phone, getting worse. I'm old school on line chat no my thing Anne help me so much.

Never thought I gotta use the warranty, but I happened. I thought I was gonna spend hours on the phone for the claim process, but it was very quick and efficiency. I hope people won't use this advantage to abuse the warranty policy. Will definitely buy this as extra for all my electric devices in the future. Love Amazon!

Had a great experience with Verizon tech support Andi was phenomenal, professional, and made sure my phone issue was resolved. Andi you deserve more than 5 stars. Thank you for your patience.and assistance.

Good customer service. Explained the procedures for troubleshooting very well. They took their time in explaining the steps to use and waited patiently till you followed the instructions

Was supremely happy with my tech and the support I was given I could not be happier our phones where fixed in minutes

Excellent Service on verifying i didn't mistakenly sign up for a plan i don't need. Lenni was very professional, pleasant and kind.

All good service better than everywhere else Verizon is a good service can't get any better than that

She guided me through the process and she was on point. In no time the problem was resolved. Happy customers

I have been with A T & T since 2010. Love them
They are very patience & understanding when i ask for an extension for my payments they do

My experience was phenomenal. I would highly recommend family and friends to Asurion. My mobile technician (Mel) was very easy to work with and kind.

I called and my agent was absolutely amazing. She helped assist in my claim in a timely manor. We received are replacement device In just 3 days. It would have been less but it happened to fall on a weekend. The agent was extremely helpful and very friendly. She even got us on an insurance plan for all are home electronics.

Easy work very professional considering well done with the clients very neat and clean very private a lot of business coping skills very patient

Polite, knowledgeable, friendly, and work done quickly. Will recommend your company to my friends who may need your services

Stressless and a fast turn around results. I was extremely excited that I didn't get the run around with help, and I was informed from start to finish. Thank you again

Hassle free & smooth sailing. Exactly what an insurance claim experience should be. This was my second time needing to process an insurance claim. Went back to this location because my first experience was excellent. The second experience was consistent with the first.

My samsung flip phone started malfunctioning and I was able to easily make a claim and receive a new phone

Everything was simple from putting in a claim and the the technician keeping me updated thru out all of it. Excellent customer service.

My phone was fixed no hassel at all. I simply gave them my phone number, handed them my device, and picked it right back up in perfect condition 2 hours later. All the staff were incredibly helpful and informative. I will be going back for my free cleaning offered through my phone plan at a later date! 😊