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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Easy step by step process. Will ship today and see how the rest goes.
They fixed my laptop for such a good price. I originally went to Apple and their quote was $458 whereas with Asurion, I paid less than $110. The price is flat rate for anything that may suddenly break and as soon as you submit your claim, they get back to you real quick. I totally recommend this to anyone with a lot of electronics or appliances!
Quick and easy online forms. Same day delivery to my address and set up.
Extremely efficient resolution - the chat process was very quick
Brian did me a solid yo! Got me back on track with service for my iPhone replacement, he's the OG G. O. A. T!
I have always had a great experience with Asurion. I started by having my cell phone protected now I have the home+ coverage and am going to enroll in the appliance protection. I do wish there was a package deal for all 3. However, I am still happy having the piece of mind that if anything happens I am covered! I feel more protected with Asurion than I do with my current car insurance. Question is when will Asurion offer car and home insurance?
Stay tuned. We'll see how satisfied I am but have to wait till Asurion offices open in the morning
Steelseries 7's man I love them, but they don't seem to be the sturdiest headset lol. 2nd time they've broken down on me but Asurions been on the ball with the claims so not to much of a hassle getting them replaced.
Appreciative of the patience of the tech. I am an older customer and not very tech savvy. Had some challenges with new telephone and transferring data.
Chris led me through the procedure to identify and resolve the problem that prevented me from using cellular data. We had to do "reset network settings" in my iPhone. He was very patient. He listened to my concerns and he had the expertise to respond to every concern I raised. He led me efficiently through a procedure that required some hands-on (so either Asurion needed to lead me, or else I would have had to go to the Genius Bar - which would have taken much longer with: an appointment, a drive, waiting in line, etc.)
Easy friendly for older folks. Quick and easy with next day service.
This was the easiest claim I've ever done. I love cricket wireless
I am very satisfied with the helpful support I received today with getting my laptop serviced. I didn't expect it to be this easy. Very friendly and helpful people.
Fast and easy claims process! I would definitely tell friends and family to get this phone Insurance
I was trying to do a claim in the website by myself, unfortunately I had some issues. Then I tried in the chat, the assistant Wilson help me a lot, made it easy, very nice and respectful person
Ashley was a delight to work with! She answered all my questions and got my phone activated. If I could give her a million stars, I would! I could tell I was actually talking to a person and not a machine. She was witty and funny. How many times can you say that you are happy to chat with support services? If they are all like this, I wouldn't mind at all.
Associate Vickie, did a great job helping me backup my old phone to iCloud. The directions were simple and fast! Go Vols!
Reporting my phone stolen and delivered the same day is as good as it gets.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi W. D, we are happy to help. We do sincerely appreciate your patience and well as your feedback. Please let us know if you need additional assistance with this matter. Feel free to reach out to us directly.-Ari