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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Dennis worked really quick to complete my claim … no issues. Great service
Bianca the tech was very helpful. It took awhile for her to get to me, but that's to be expected. The service was very smooth and easy. I installed the necessary app and watched as Bianca operated my phone remotely, transferring my photos and videos to my SD card. Being UN-tech-savvy, it was a great help to me. Of course, there WAS a sales pitch for Verizon's insurance program covering all my devices, but when I said no they just completed the service. Good experience overall.
I had an outstanding customer support experience. Jasmine was simply outstanding me in activating my new iPhone, before my old and outdated Verizon Droid Incredible phone was affected following Verizon's removal of its 3G Network. Jasmine was very patient during our chat, walking me through all the necessary activation steps and ensuring all my apps & data were successfully loaded onto my new device. BIG TIME thanks to Jasmine and Verizon for making this process so easy!
The claim was very easy to understand and quick to complete. Thank you for that cause I'm older and it helps a lot for me to be able to comprehend and complete this for my independence and my age isn't a factor in this it's that easy.
Over the years, I've skipped some purchases and bought others with the Asurion plan. Not anymore. Perfect support, resolved to my satisfaction in 10 minutes (mostly me scrambling for basic information I found in my emails from Asurion) without any messing about. Fully intend to purchase plans on all my devices going forward.
Sooo Verizon is so great. It helped me very well the people who helped me was really nice and really great. I recommend it for you to! Thanks Verizon
I contacted Asurion via their Web page and chatted with Karen who helped me 100%. It was an easy time on the chat room and my issue will be resolved!
Your customer representative was extremely knowledgeable in what he was doing I appreciate all his help
I have had ASURION for many years and they have always solved all my problems and will always be highly recommended from me
Abigail was my customer service rep and did splendidly to helping me with my claim.
Extremely satisfied with my experience. Everything works explain to me in details all my questions were answered any concerns for taking care of very, overall very satisfied thank you
My customer service experience with Asurion was outstanding, quick, easy, and an excellent compliment to Amazon's customer service. I bought a protection plan for a rather expensive electronic device and it was easier than expected to set up with my device. The rep was quick friendly and responsive and the total process was a breeze. I'm very happy with my first experience using Asurion. I hope I never have to make a claim but if I do, I feel great about having this in the background! I will definitely continue to use this service!
Asurion makes filing claims easy and hassle-free! Best way to cover your products!
Very easy to get my problem solved and helpful as to where to direct me to further assist with my broken watch. They also provided me with the contact number to proceed with a resolution.
My electric toothbrush stopped working but luckily I had insured it with an Asurion Protection Plan. They are crediting my account for the price paid and it was all done easily.
Because of the covid situation I've had to make a career change that involves the use of sUAV's a. K. a drones. Drones are expensive and accidents are gonna happen especially when you're new to the game. I've had to file 2 claims for for the same drone. One was due to pilot error and the other was due to a mechanical malfunction. Asurion was true to their word. I have received outstanding customer service on both occasions. And the quality of repair was outstanding. I highly recommend getting this insurance because these drones are expensive. If you're going to pilot a drone, especially if you're a novice like I was, odds are there's going to be an accident due to human or mechanical error. If it weren't for Asurion I would not have been able to get my FAA 107 commercial drone license.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hola, Jose. Lamento mucho la molestia, estamos aqui para asistir. Por favor de comunicarse con nosotros directamente. -Rue