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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Friendly staff. I needed a battery replacement. It was quick and easy. Great customer service. I will try them again
Chelsea was such a fantastic supporter and very keen, even proactive in helping me assess the risks and priorities of my situation while clearly explaining steps, giving contextual information to some of the more challenging procedures as we attempted to resolve the issue remotely, and educating me along the way about the nature of the malware and potential risks while genuinely listening to the situation that led to the zeroclick spyware cyberattacks I sought guidance for navigating. Which yielded additional security considerations and clear action items beyond the initial scope of the problem to include consideration of targeted phone numbers and safety as well.
I am very pleased with service repair on my galaxy cell phone. The guys at this location are very professional friendly and thorough. I would recommend you coming to this location for your repairs.
They are fast and their customer service is great.
The different ones that helped were great the system going from tech to your regular text messages causes you to lose your tech and you start all over again
Excellent experience!
I got all my questions answered about making international calls from Europe. I chat with Marygrace. She was extremely helpful
Fast & easy process, love the new phone the Samsung Galaxy S24 FE and all the cool new features with it!
I was dreading going through the process of returning a portable DVD player I bought for the kids. I figured it would take forever. When I went to enter what it was of course my product was not in the pop ups. I went to the chat. Marry was the person I chatted with. She made the process very easy and as quick as it could be. I was very pleased with my experience. I would suggest utilizing Asurion if you are concerned about the product you are buying. The product I bought was cheap and by a company I did not know so I wanted to be sure I did not lose out. This worked well for me.
The claim was easy to file, smooth process with no issues. The agent helped me to make sure all my questions was answered and that I understood everything before I ended the chat. I got my claim number and email confirmation immediately. I would definitely recommend this service to anyone.
Kara was great! She was fast and very helpful. 10/10 I do recommend. She kept in contact letting know when she was on her way, so I didn't have to wonder.
The technician was fantastic Fast service. Clear communication and fix my phone perfect...
Hentleman arrived a little late about 30 minutes. Forgivable aftet fixing my cracked svreen on my galaxy s23 ultra. R e placeing the screen in less than 15 minutes and right outside of my home so i had my phone bsc I in record time. I didnt have to ho anywhete. This was incredibly convenient for me. Love this service
It's a very simple process, and I'm glad my support person was more than able and happy to help me thoyugh it
He did and outstanding job and was very professional.And I have no complaints he was really a big help and thanks again.
Cracked my phone the night before Mothers Day! Was extrupset as the glass was bad. I went into my protection plan to see what options was available. Eventually made an appointment for them to come to me and fix my phone. I honestly thought they was going to cancel but he came earlier than expected that Monday & was done in less than 30 min. Awesome job 👏🏼
I had a complex problem and he hung in with me every step of the way for 45 minutes! Great tech experience!
I love how easy it was to make an appointment with Asurion in the att store. It made me more comfortable to leave my device and go back to work.
Very quick and knowledgeable about my phone and any issues I may have had with my screen replacement
Gerson was very helpful in activating my replacement iPhone 16 pro. He was a pleasure to speak to and made conversation while I waited for my phone to activate. He walked me through every step and explained it if I needed help.
After fully supporting my defective item, I was given a link to print out a shipping label to return to receive my compensation, but unfortunately, the link went to nowhere and no matter what I did I was not able to print out the shipping label. Thankfully, the super superior support staff at this company was able to resolve it in a different capacity and I was able to print out the label. This support staff really does exceed expectations.
Up and running very quickly and easily, very easy to set up, David was very helpful. Web site very easy to navigate. Very pleased with the result and my new phone.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members