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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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This is my 3rd go 'round with this unit. I has been "repaired" twice before, starting around 2018. Then again in 2020. Same issue and a WELL KNOWN DEFECT with Samsung ice makers. While I love the refrigerator and it performs very well, the "every couple of days" removing the ice tub and knocking out the cubes "glued" to the sidewall of the unit gets old. I had a REV A unit, replaced by a REV D circuit board to no avail. This repair last week involved Samsung sending all new parts in an IceMaker repair kit (food grade silicone sealer not included). I've followed the development of the complaint process on YouTube and the media, and noted numerous "how to" repairs and suggestions. The Tech from Asurion was VERY knowledgable about a tech service bulletin concerning ice maker inlet tube placement. He also moved the unit out from the wall with a very unique air cushion system that "floated" the fridge from it's space. He defrosted the unit, then troubleshooted the fridge, even though the failure seemed "obvious". Nonetheless, he explained the repair step-by-step, since I'm one of those guys who likes to observe and learn. Didn't spill a drop of water on the floor during the process, got everything sealed (he brought his own silicone to "complete the job"), floated the fridge in place, and bid be farewell. Unit has been soldiering along flawlessly for the last 6 days. I just hope the new circuit board, the sealing of the compartment, the hose resetting, and the new intact tub do the trick. A perfect job.
As always verizon has great customrt service. That is the ONly reason, though just about every other company in the entire country is cheaper, that I have stayed with the company for 15+ years. Not happy that I need to find a Starbucks for their wifi to set uo my new phone, though
Asurion is a company I would recommend to my family and friends. Work was done in a professional way. No Stress!
Washer broke and they were out in 3 days and had us repaired in 3 more days.
I upgraded my phone and needed assistance transferring from my old phone. Kike was extremely patient and thorough in helping me out. Kike walked me thru step by step and seemed very knowledgeable about the process.
Our repair was handled by a knowledgeable, professional and courteous gentlemen. He diagnosed the problem immediately, fixed our refrigerator. We couldn't have been more pleased.
We just wish Asurion provided appliance warranty contracts, we would sign up immediately!
Transferring old number to new phone. Lisa did an amazing job and was very patient and kind.
My experience with this team was excellent. I will recommend everyone to this team of excellent workers that represent there company in a professional manner.
My laptop's main board went out. It was fixed in a timely manner. I am very happy.
Asurion repair worked diligently on finding the issue with my appliance. They were patient and thorough to find the issue. Repair was a success and I haven't had any issues. I highly recommend Asurion for your appliance repair needs.
This is the best device repair experience I have ever had. The service was extremely super fast!
Congratulations to the Asurion & AT&T team.
Keep up the excellent work. Thanks!
Power Plus stayed on top of my problem, and I do appreciate it.
I needed help activating my replacement device after our arrived in the mail. Customer service was a great help and super quick to respond
Bought my refrigerator in January 2021. My ice machine was not working and I remembered buying the extended warranty. I had to search for my receipt and found it! Luckily I was able to go online to register my refrigerator. Made a few more calls, a technician was able to come in a few days and repaired my ice machine! I am happy and satisfied that it took just a few minutes to replace the parts and no charge! So please register your major purchases, save your receipts cause it'll save you lots of money and headaches in the future! Thank you!
Even tho I was left without a remote SMILE it was ok because I had to get one until mine arrived. So with that being said, I'm very pleased with my new remote SMILE
Sent my laptop in because it was shutting off when the batter was 30%. Took spme time to source some additional parts, but I was ok with that because I am not experiencing that issue anymore. Highly recommend Asurion's service!
Within minutes my claim was approved and refunded. I couldn't have asked for a better experience. Thank you!
Awesome service situation was taken care of. The repair man was awesome courteous kind and clean
They were very courteous, very helpful, very efficient and very pleased with the overall experience. Thank you.
This appliance protection plan is the best decision that I had ever made. I am completely satisfied with their service.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members