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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Phone today with Amanda regarding Digital Secure on Samsung Android. She is SO Helpful, Very Pleasant, Knows Her Information, Extemely Polite,... Everything we discussed is Resolved.
Amazing Experience.
Quick and easy and friendly! Thankful for the help I am a none tech person.
Thanks Vivian for a quick easy transaction since I was in a hurry! Much appreciated.
Had two stereo systems go down because I lost the processors. The claim process was very easy and within a week had an answer on both. One was repaired, the other a loss. My only complaint was the unprepared was not returned, and it took awhile for the check to be cut.
I'm glad to have bought the extended warranty due to 2 amps crapping out on me. Asurian promptly took care of my problems and made me a happy customer.
Contacted tech support to open an incident request. Tech assessed the issue and listened to what I (customer) had performed to help troubleshoot the issue.
Glad the call center agent listened to what I had already performed to isolate the issue.
Technician arrived as scheduled with the right part and quickly resolve the issue.
Thank you team!
This representative was very good, offered me a protection plan which I could afford.
I purchased my Keuring in Oct 2019, along with a 4 year protection plan. Coffee is very important in my household, so very pleased the claim was so easy to complete, will always purchase a Asurion plan on any future purchase. Thanks Maylene you awesome!
Update. After fighting with the company, they resolved my issue...
I purchased a fitbit watch with the warranty. The watch was 1 year and 5 months old, so well within the warranty. There was some type of battery issue where it wouldn't charge. Anyway, they wouldn't cover it. I'll never purchase this warranty again.
I bought a two-year extended warranty on a laptop I bought from Staples. One of my kids absolutely destroys electronics and I suspected this would be no exception. Indeed, they managed to break open the case and destroy the screen, keyboard and touchpad in a year and a half. I contacted Asurion and they fixed everything, no muss no fuss. From the time I shipped the laptop to them to the time I had it back fully repaired was less than a week.
My only complaint is that the intake process for the claim was messier and more time-consuming that it should have been. But once the claim was properly initiated, everything was great.
The person I dealt with was helpful kind and knowledgeable thank you
Had not received a payment made one call and everything was taken care of very quickly
My issue was taken care of fast and satisfying. I am glad I purchased the coverage
I am very happy with the Asurion customer Service that handled my phone call and helped me fill out my report to sent my iPad in. They very concerned and answer all the question i had regarding the safety of me sending my iPad in to get fixed.
The repair warranty service for my refrigerator was exceptional. My refer died and I called to trigger my extended warranty. Asurion identified I had the warranty by the serial number on my refer and had a repair scheduled in one day, I emphasize ONE DAY. The repair tech arrived on time, ran tests, identified the problem and repaired it on the spot. He gave me the expected time frame for the repair and met it. He protected my floor when he moved the fridge and also helped tidy it up. During the whole process he couldn't have been more respectful, professional and courteous. A detailed invoice was forwarded to me after the repair and I owed nothing. After the repair I had an email to recover some funds for lost food. That process was also straightforward and easy. The company responded to the claim in one day,. ONE DAY, and approved my claim and direct deposited the funds into my account. I honestly can't say enough good things about this service. It was just perfect.
Isabel was terrific asking proper questions to understand what I needed help with. She followed up with the appropriate information to help me back up my phone. I am now ready to activate my new phone!
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Easy as 123 I was able to do it within mins and easy enough for me to due
I have been on the phone for an hour waiting for someone to help. She tells me we do not have insurance on the phone, but we have had insurance on our phones since we have been at&t customers
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Rhonda. We are definitely sorry for the trouble. We would suggest speaking to ATT directly to confirm coverage. -Rue