AsurionReviews 12,825

I needed help getting my old cell phone ready to send back and Roniel was absolutely wonderful and guided me step by step!

It was really easy and fast for get my claim in. So glad I purchased the extended warranty. Rachel was fantastic at getting this claim filed for me.

I had a chat session with Sarah who was so very kind and patient with me I was so pleased to work with her.

Jill is amazing she came and she delivered she deserves all the credit.She had my phone atleast 15 minutes and it was all done.

Well done, representative was helpful. Always dislike getting a new phone due to long transfer time but that is not due to the customer service people.

I reached out due to some issues I was having with my phone. I got step by step instructions which made my call incredibly satisfying. Nicki and rose I appreciate your time and assistance.

It was really nice to speak to a person and then for that person to be so helpful, nice and personable. I hate I can't remember her name. She needs a gold star to wear around showing she is awesome.

I had a warranty claim and they fulfilled it easily; I was familiar with the troubleshooting steps for my product, and I said that I had already attempted all of them. They simply filed my claim.

In the beginning was back and forth for my claim( representative, supervisor), but finally the CEO fixed everything.

Trying to set up a new phone, and I couldn't do it on my own, I had many issues but David from Asurrion was patient and knowledgeable and helped me through all the problems. The claims process was extremely smooth and my phone is now working.

Very good experience. Very professional and good customer care! Thank you for helping me setup my device.

I have had to use the Asurion Warranty on Pool Equipment 4 times now over the last 5 years. Obviously robotic pool equipment is not made to last long, but with the extended warranty when it kicks the bucket (after a couple of years) they have been very easy to work with to get it replaced. Their customer service has been very friendly and helpful each time and has made the process easy and painless.

Fast and friendly service! Repair was well done. Appreciated how easy it was to get the phone fixed.

First time issue with the watch i bought in amazon and its a very good experience in solving my issue and I appreciate the resolution with sending back my previous not working product and providing the gift card accordingly.

Isac fixed my flip phone in less than 2 hours to perfect condition. He was so reassuring and kind. I am so grateful to him and your company.

The tech came to my house out at Keystone Lake. He was on time, explained the whole process & was done in 30 mins maybe less. Very happy with service.

I've had numerous problems with my Wi-Fi. Every time I called Tech Coach each tech was patient,
Professional and understanding. In the end the problem was always solved whether it took 10 minutes or an hour.

Great customer service, problem solved in just a few minutes. I just would like to receive my reimbursement in a shorter period of time. They promised a check in 10 bussines days

Technical glitch made it hard to start my claim... but when I reached out to customer service they were very professional, apologetic, and speedy with a resolution. They got my claim taken care of extremely fast... surprisingly fast. Highly recommended.

Just great. I was really afraid that I would have to input all my numbers again.
Agent Michell walked me through it and stayed with me... over 20 minutes.
Thank God for Michelle