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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Good service helped me wasn't any wait time understood exactly what my issue was and did everything possible to resolve it overall great service
They are very attentive to Leo's clients, and very good. I am very happy because they serve you very well, they say good morning, and above all, the truth is that they are responsible.
Very good communication and answered my questions thoroughly and on time. Friendly too. I was impressed by their thorough and thoughtful responses. My problem was resolved quickly.
My 84 year old mother does manage to drop her flip phone all too easily. Asurion will send the replacement within two days, even in the Bitterroot Valley of Montana. The new phone is activated and the broken phone returned in the envelope. We appreciate the care provided to us.
I recommend anyone that has insurance coverage with Asurion to confide in them to give you the best service I'm definitely satisfied
I thought my phone wasn't going to make it today but it did thank u so much now I go to work thank yall again
The tech who helped me was fantastic. He kept me informed of everything that was happening. And despite his own system going through an update in the middle of our session he stuck with me an let me know he was still on the other end and hadn't left me hanging. Excellent customer service!
I scheduled a battery replacement through Asurion as my iPhone is about three years old and had a degraded battery. The technician was courteous and professional, and it took no more than 30 minutes for him to complete the battery replacement.
Thank you Mary Lou for your rapid responses and in resolving my problem. I was able to save some money on my account by canceling a service on my account I didn't use much.
Broke my tablet screen on my way into work and was totally bummed out. I never had to use asurion insurance before so I was intimidated on how the claim process worked. Fortunately, Dennis made the process easy as could be and gave me everything I would need to know to get my tablet on its way to being fixed!
My Samsung Note fell on the floor, didn't break externally, but something inside went wrong and it quit recognizing my SIM. Demar was the customer service rep with Asurion that I dealt with and he stayed on support chat with me for at least an hour. Very patient, we tried a lot of things to try to get my phone back up and running. I appreciate his efforts!
I had a very pleasant experience. Joanne was very patient with me and I am most appreciative for all her help
He done his best at his level referring to next level.
Walked me resetting phone and doing his testing
I had a product that still had 4 months on the 2 year warranty and it was very easy to get reimbursed to purchase another.
Had an issue with a chair from a third party seller on Amazon. The seller was nice, but claimed they refunded me when they did not, they told Amazon my bank declined the refund. NOT! Anyway, I'm glad I purchased the 2 yr protection plan because this chair malfunctioned after a year. I filed a claim via chat with Assurion and they handled everything in less than an hour. Jasmein, the agent who handled this was absolutely AWESOME! I loved how she was caring, friendly, and professional. Jasmien represented Assurion very very well.
I wasn't actually certain that this would be legit, but with such an expensive and finicky purchase, and from a not-always-reliable mass retailer, I decided to be safe. I'm so glad I chose to add Asurion. They are easy to contact, easy to talk to, and Chriselle answered all of my follow-up questions in a natural, kind, and clear way. I was able to get a shipping label via email, and now I can return my defective item past the retailer's usual window. Excellent service.
Rep was super helpful and helped me get it going! Asurion claims were excellent also in sending me a replacement within 24 hrs!
Everything was very quick and easy.
I recommend it 100%.
The truth is that the work they do is excellent.
They solved my problem and explained everything to me.
Used chat to trouble shoot my new phone. Walked through each step to activate the phone. Instructions were easy. Timely and accurate instructions.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members