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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I was frustrated going into this chat because I had been on multiple chats, went in store and tried all the troubleshooting. Nikkea and this Asurion chat were my last resort. Not only did Nikkea go above and beyond my expectations they did it fast and efficiently. I'm so grateful as it was getting frustrating nit getting group messages outside of iPhones.
Customer service had good knowledge of the my claim
Excellent experience using the assistance of the agent in the chat option made it so easy! She was knowledgeable and help me read out my mind immediately plenty of time to get my errands done and get on with my day.
As said in the previous page I'm very well satisfied with the entire process...
Some people say that I waste money on warranties but I refuse to stop investing in the products that I purchase. This was a smooth process and I received my replacement so fast! Thank you for your excellent service!
James was extremely helpful assisting me. He helped walk me through was his step. My phone was lost last night.
I have a gateway to have issues at first they couldn't figure out how to get the drivers they send it to your company and you able to troubleshoot and get my computer back running which I was very very happy with this in the way I was treated with respect was a change I believe for the better and was like a fresh air debris instead of just toxic way the world is now there were very thoughtful and the way they listen to my concerns and work very diligently and professionally I was very very happy thank you again
This is so easy to handle. It's very clear for the seniors to read and follow. Much appreciated! Wish more were like this.
In addition to resolving the issue, Bryan was very very patient with me. He waited on me repeatedly to do what I needed to do on my end to transfer data and activate a phone. It wasn't an easy setup-ran into several issues. Bryan had solutions for each issue and as I said was very calm and patient and took all the time needed to resolve my issue. Thank you Bryan, for such good service. 11/18/2022
Great service to get my new phone up and running, thanks so much!
I am very pleased that Brian was able to help me activate my new phone today.it took only 10 minutes to get it going.all I did on my end was sent a IMEI and ICCID on the phone box.thanks for your awesome help today Brian.enjoy your holidays
It was fast easy and a delightful experience I would recommend it to anybody
Claim process was very easy. The person helping was very much helpful
The back of my screen was cracked and a piece missing. I went to website. Answered a few easy to follow questions. Got a response back immediately that my claim was filed and accepted. Now we wait to see if replacement phone arrives in 1-3 days!
Online service is easy to use. Even when you need to resolve issues off line service is excellent! Highly recommend!
Top of the line help from the technical team both tier one and tier two. I've never had so much help when calling in to a business for help in this day and time. Keep up the good work. You all need to be rewarded!
I love this guys they save me a lots of money. They are fast and easy, LOVE them!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members