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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Extremely happy with the response, the technician and the results.! Finally a great easy experience
I needed my address updated and it was a fast and easy conversation
Handle my situation quickly accurately and promisingly assured like asurion does great work great experience
From past experiences with other product insurance in the past, I didn't have high expectations. But, the process was very easy, the responses were very quick and professional. I was absolutely shocked by how easy and professional the process was. I had the gift card to replace my chair that afternoon after sending in one more picture that was requested that morning. (The needed picture was my fault as I forgot to include it the day before. They were very clear in what they needed from me.) I was expecting a hard time, for it to be dragged out, or denied. (I had a bad experience with another product insurance company years ago.) But, instead I was given very prompt responses and professionalism. I purchased the insurance with my replacement chair. I hope I don't need it this time though.
I had a broken toddler tablet and they replaced it with no problem.
The tech was able to communicate is arrival time. Very professional person, great personality and knew how to fix things quickly. Could not be more please with the person that did our service work!
I needed to file a claim but was unable to access my account. The representative, Rhealyn, was very helpful, friendly, and resolved all my issues with ease. It was a very smooth and easy process. I am very glad to have my claim filed and without hassle.
Thank you so much, Rhealyn!
Took less than 5 minutes to register the product and insurance plan purchased separately. Best customer service execs (Raymund!)
I used the online chat to assist me in filing my claim. I needed to use that since the system thought my purchase was still under MFG warranty but it was not. They were extremely helpful in getting that sorted out and only took a couple of minutes to get my claim filed.
Good thank thank you thank you thank you. Thank you thank you xxxxx" XXX". Xxxxx
Best technical support EVER! As I tried setting up my "new" iPhone SE from my old iPhone 6S, it seemed to be caught in a limbo of data transfer. Arlington was fantastic! Starting from an unknown point in the setup process, Arlington figured out how to get the new phone setup and data transferred. It was definitely not straightforward to solve, but Arlington persisted and got the job done. Thanks, Arlington!
Customer service was good.They help you fast...The only bad part was the person who they send to fix my Washing machine he left a big mess.It was so bad even my dryer was dirty and he didn't need to touch my dryer... it was very hard for me to clean the washing machine in side and out side I'm not sure if was glue or grease?
Had a claim with our cameras, they did my claim in about 10 minutes everything went perfect. Fast, efficient great job.
MY BOSS HEADPHONES STOPPED WORKING. WENT TO ASURION SITE,FILLED I FORMATION THEY ASK. AND THAT WAS IT! GREAT EXPERIENCE. THANK YOU. IM SO GLAD I GOT THE ASURION PLAN.
Within seconds of my text I received confirmation that it had been received. A UPS shipping label & free UPS pickup of my printer followed. Upon their receipt & verification of my printer I received a check. I couldn't be happier that I spent the money for the insurance. Highly recommend it!
I am VERY pleased with Asurion. Like all insurances, you do not know how good it is until you need it. My claim was handled quickly and to my complete satisfaction. I would recommend Asurion!
Excelente estuvo todo muy facil gracias por su ayuda
My customer service representative, Diana, was quickly able to look into the details of my issue l. She asked me security questions and verified my identity. In addition, she went the extra mile to look into the details of my current claim, which really was secondary to why I called in the first place. Times are extremely difficult now and because we depend on this really intangible idea of the power in money, please either give Diana a raise and/or bonus. To ease any of the societal demands for money. Let her breath without worry, just if even for a little while.
I was a doubter and now I'm a believer. I had a phone replaced. It was a smooth transition until my new SIM card wouldn't allow me to make calls with the replacement phone. Jesus answered and guided me. Used the old SIM and witnessed a MIRACLE.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Damaris, I hate to hear this was your experience with having your repair and condition of your washer and dryer. We apologize for the inconvenience. Please know we are here and happy to help. Feel free to contact us directly if you find additional assistance is needed. -Ari