On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Called when my printer no longer maintained power. Reached a technician who tried to help. Didn't succeed. Asurion customer service person guided me to ship my printer off with label by UPS. Bought a new printer at Staples store. When I received full reimbursement, went back to store which refunded me for my purchase. Worked out well.
Always have polite technicians and knowledgeable for their jobs. Very clean we'll appreciated.
My experience was horrible! They ended up giving me $1,000 towards a new cooktop, which i had to pay for the balance and installation. They claim was made on 10/1/22 and they finanlly settled with me on 11/21/22 - i spent hours on the phone with GE and asurion because Asurion claimed they didnt receive anything, but GE cc me on the emails. And Asurion added things like "it was because of improper use" when GE did not say that in there email. Then they changed it to read "beyond the manufactures recomendations" they will lie just to not pay a claim. DO NOT USE THIS COMPANY THEY ARE HORIBLE TO DEAL WITH! GO WITH AMERICAN HOME SHIELD OR ANOTHER COMPANY AVIOD THIS ONE AT ALL COST!
I'm not good when it comes to technology phones but I decided to try to chat with customer support bc I didn't want to hold. I'm glad I did n it gave me all I needed n it saved me from driving 24 miles to the Verizon Store. Thanks for helping me
The guy knew about the issue and took care of everything.
Only took about 3 minutes to file my claim with same day delivery!
I phone was stolen on Friday night and I filed a claim on Saturday morning. So went to my apartment office to use there computer to file my claim. But is was giving me problems doing it online so I had to call the 800 # Thank god I got everything done that way.
AT&T made submission of a claim so easy and fast. Right to the end!
I have lost my phone and had it stolen and had my phone replaced through asurion both times and it was delivered in a timely fashion as well which makes me feel so valued and grateful.
Good experience with company overall would recommend
Hi Tinsley, we appreciate your patience and your feedback. Feel free to let us know if you need any additional assistance. -Ari
Britney was very helpful and patient. She assured me that I had made no mistakes, as I thought I had. She offered me guidance that I used to finish setting up my new iPhone 14 pro. Now I can show it off to all my friends. Most importantly, now that I have the Verizon network I can make calls and use the web in the city where I work. My old network does not have service. No more dead air! Thank you Verizon.
Our tablet stopped charging and turning on. Agent understood my problem and submitted my claim. Very easy.
It was great no hassle still waiting for the results of my reimbursement for loss of food hopefully it continu.es to go well
It was very easy to file the claim - -easy to navigate through he questions.
I had been trying to get a status on my claim because the site was not updated, so I figured I would try the online chat. I usually never like to try the chat because its always a bot and they can never seem to understand my issues. Regardless, I was given an actual representative and she was quick to resolve my issue. She was professional and prompt, exactly what you want and need when dealing with online customer service.
I have a cellphone that was a replacement due to a tech issue. The refabrication was not effective. So the tech support determined another replacement was due. So thank you for the clear analysis
Site is easy to use and only took about 10 minutes.
Emmad was great. I contacted the wrong department and he tried his best to help me. He sent me to another dept.
I really need for someone to walk me through the process or come to my home.
Thank you
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Tammy. We are completely sorry to hear about this experience. We are glad to hear your claim was situated. If you need further assistance, please contact us!