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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Easy to find online services. Easy to make claim. Easy to get phone repair. Just easy
Super easy to put in a claim and was emailed the same day with a gift card to replace my item. Worth it!
Michael was so great! I would recommend him every time
They are very user friendly and fast on replacing my device. I need my phone for work.
I've had the service for some time now. Today was first time using it. The customer service team was GREAT! They handled me and my issue quickly. Gave me the answers and info I needed very quickly, and treated me very well. I am happy to pay for good customer service. It is nice to see there are still companies out there that understand that. Happy to know these people are there when I need them.
Thank you,
G. Black
Initially it was difficult to figure out how to contact Asurion. Once I spoke to an operator, she was very polite and thorough and set me up with an appointment within a few days. On that day I was texted a message which said my appointment was not available. There were 80 to 100 other calls to be attended to. So I had to wait until another was available. Seems to me that more service workers need to be hired. After several months we finally were able to have a service man come. He was polite and thorough in fixing our problem. We did not lose any of our frozen food which I had been fearing for several months. Not too assuring for Asurion.
Judy was an amazing customer service agent and i really appreciate her amazing operating skills. She was quickly able to answer any questions i had.
10/5rating
There was no wait time for assistance and the asurion tech was quick to suggest steps and where to get further assistance as well as how and where to use my home plan. A+
I purchased the Verizon in home protect plan that covers all my electronics and had my 60 inch TV go out and had to turn it in to insurance. They were unable to fix the TV so they gave me the choice between 5 different new tv's to replace the current one and I was able to actually get a 65 inch Samsung that is better quality than my old LG 4k that went bad. I highly recommend purchasing this insurance it has already paid for itself
Marzette, was upbeat, encouraging, and helpful, while working through my issue. I enjoyed speaking with Marzette, and ended up leaving the conversation much happier than when I initially reached out. Thank you for sticking with me and being patient and encouraging until I could get all my information together!
We had a great experience from first phone call to final repair. Technician was extremely knowledgeable, very friendly, and quite good at what he does. We were very pleased.
So the actual customer service representative,and the chatting system was nice and easy. My only thing to point out though is it wasn't to easy to find a way to talk on the phone with someone.they have a way to call through your service provider,but then you have to put in your cell service information just to get to asurion support I suppose.other wise a fairly nice and easy customer support system.
The information was where I could understand it. Very good experience.
Sympathetic, empathetic, compassionate, and very kind and very very helpful and he resolve my issue in a timely matter and gave me the steps to resolve the issues that I was having with my tech. He was patient as he provided me with the links and the phone numbers to get what I need done Everybody should be like Jason
I bought insurance with Asurion for all electronics devices in my family and my daughter's Apple Mac book pro broken the screen. I called file the claim online very easy and all went through.
Highly recommend.
Janet was great! She took me through the process step by step. It was so easy to work with her, she took her time with me. And stayed with me until she got me going. Thank you so much Janet. Merry Christmas/
It was easy to do a claim had no problems filing it was simple to do
The best insurance experience I've ever had. Got it for my kids ipadi bought at bjs. Service is very fast and efficient.
Wish I could use Asurion for ALL my insurance needs
I had a great experience in filling a claim on my television
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jan, I am sorry to hear this experience was not as seamless as we would have hoped. We apologize for the inconvenience and sincerely appreciate your patience. Please know we are here to help. Feel free to contact us directly if you do need additional assistance. -Ari