On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
When I logged onto the Asurion website to file a claim for my lost Google Pixel 6a phone, I expected a somewhat long online experience, and having to go from one window to another. But NOT with Asurion. The online experience with Asurion was a quick and easy experience. Asurion is #1 and ready to assist and help. Thank you Asurion.
Was scared & unsure what my options were or how safe my device was. Thanks to Tech Coach was able to get a solution to my problem & then ran a scan-SAFE! Super happy now & feel safe & secure.
It was easy to file the claim for my iPad. The screen was cracked and cut my finger. A few simple questions and my deductible and my iPad is already on the way. Way better then having to buy a new one. Have you seen the prices on these things.
This is the first time I've had someone work with me that didn't make me feel like I was not able to communicate or needed to get someone to help me get through it. The other thing is that I didn't have to pay through the nose for advice. I feel good instead of angry, the bottom line is the tv's
Broke and I didn't do it.
Technician walked me through the process step by step and remained with me until resolution. Throughout the process she was very positive, friendly and informative. I never felt rushed. She was very reassuring.
We had issues with a purchased dog collar. Item was fully refunded, no questions asked. Got a new collar and used Asurion again. Great people to work with. Thanks Asurion.
Chatting was easy to get our phone issue resolved.
The printer would work, received my money returned in a form of a credit/
My experience with Matt at customer care was very great
I was able to use my Roku protection plan from Asurion very quickly online by using the chat function. I don't have a smart phone, so I couldn't accept text messages. Thank you Asurion for taking care of my claim within a short period of time.
The claim process was super fast and easy. In the past it was kinda painful and I was dreading even starting the process today. But the system is greatly improved over my last experience. Thank you for making my monthly fee worth it!
I was needing to have something done because my phone got put thru the washer. Everyone was just great on your end.
I purchased the protection plan for my golf gloves and the plan worked perfectly. I will continue to purchase these plans from Asurion.
I can do claims very day being this easy. Very Satisfied Customer Service
It was great! Gemma was responsive and very understanding. She explained the situation and everything was running as normal. Very friendly. Thank you Gemma!
Worked great and was surprisingly user friendly. Will continue to use the program and will recommend this to others as well.
I really love the way they handle the claim. Entire system of uploading docs and tracking claim is very easy.
Our tv lost a picture; a Direct TV technician came and could not fix the issue. He helped us in the process of filing a claim, and the repair service promptly notified us. After determining it was not reasonable to fix the tv due to the cost of the parts, Direct TV sent us a choice of replacement tvs. We ordered one, and it was delivered in a week. It immediately hooked up to our Direct TV remote and within 30 minutes the new tv was in action. We are very glad we had insurance coverage with Direct tv.
Literally took 5 minutes. The process was beyond simple. The wait time is only a week! We page interface was incredibly easy to navigate. Great@
We purchase Asurion warranties with all of our electronics and appliances. Asurion always ensures we are taken care of!
Highly recommend their services!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members