AsurionReviews 12,825

Very happy with ease of customer service. Straightforward, easy to understand, quick and concise conversation.

I always have to get someone to do this for me, I'm so proud of myself, it was easy.

I was somewhat apprehensive about filing claim, but the step by step instructions were very user friendly and I appreciated that.

I bought a MacBook from Backmarket and purchased the 2 year warranty for an extra 100$ and it Came in soo clutch! My battery went out and is covered through insurance. They sent me a new box and label to send it back in. But I lost the box soo they resent me a new label and made me responsible for the box. Super super helpful!

Overall great insurance investment on electronic in the home

I appreciate shay's patience and help step-by-step to get me through this process of activating our replacement cell phone thank you very much 10 stars

Easy app loved it very easy to use very helpful. Would love to use it again I was very happy with all the help I received

I'm a 65 y.o non techy woman. Jasmine was very patient and helpful with me. A lot of people get impatient and roll their eyes with people like me. Even over the phone you can tell they're rolling their eyes. Jasmine never made me feel like she was rolling her eyes. I appreciate this service and that it's available for us.

Had some issues with two phones that needed technical support and the chat rep made it easy and seamless to fix.

Don't be put off by the chat feature. It worked great!

Fue complicado hacer mi reclamo, ya que todo es en ingles y tuve que intentar mas de una vez para poder recivir mi etiqueta

Having Asurion it's so helpful and easy, and I can do the claim very easy on the website.

Excellent service and very fast and easy, I would definitely recommend.

I am usually totally stressed when I have to deal with transferring data on phones etc, but you have a real gem in Derek. He was very helpful- very patient and personable. It's so refreshing to have the luxury of good customer service. I sincerely appreciate it. Give Derek a raise and hang on to him!

Was having issues activating my phone, but good thing I ran into an expert on the Asurion team like Steve!

Cannot fix the issues by myself so I had to call asurion to help me and they did I'm very happy.

It was simple and easy I loved it I didn't have to talk too a person

The representative was very knowledgeable and repaired my tv quickly and is now working great

I had both two iphones and they both worked fine. However, i wanted the two phone numbers switched from a red phone 14 to a blue phone 12. The technical support helped me do this maneuver. I owe them my greatest respect for their knowledge and expertise.

Very well organized company. Assurance ship the label and a box and an easy to fill out repair form. We received the laptop back in less than a week. Far exceeded my expectations.