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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I have nothing but bad thought's regarding Asurion. I have had several escalations request and half of them went unanswered. I have had my request open since April of 2022 for my washer and dryer and we are now in Nov 2022. They service center deem the appliances un repairable however Asurion took further no action and sent another service company using my claim allowance all to avoid a fair cash out on my appliances. My washer has gone through 7 repairs before they decided to cash out and still depreciated the 3 years I have had my unit.
Thanks Cedrick for all your help definitely helped me resolve my issue very effectively and efficiently definitely recommend his services.
I had a product that failed. When I went online to file a claim; the system didn't find the item. It directed me to a chat service. In less than five minutes, Maria found my item, approved my claim and ZOOM I was done. Awesome!
I had a problem inputting the date of the damage for my tablet so I accessed help via chat. Raymund was very efficient and personable while handling my claim. Took no time at all! Aaahhh, how I wish a big name phone company (that starts with an A and ends with two Ts) could take customer service lessons from Asurion!
Chatted with raymund about problem with my defective shredder and after answering a few clear and easy to understand questions we solved the problem together.
My husband destroyed his S10+ by washing it in machine. Bought him a new S22 but wasn't sure how to set it up since old phone wouldn't turn on. Chatted with Malika and she walked me through setting up his old phone and also getting his old contact s list, photos, etc. over to new S22 without old S10+
My keyboard went kerplunk. I called Asurion, because I had bought a 3-year protection plan, and they set up a claim number and emailed me an address label to return the keyboard free of charge, via UPS. The next day I heard from Asurion that they had noted the package was on its way to them, and I got a cheque in the mail within three days. I am extremely pleased with their service. Be sure to keep your documentation, the price of the product, and Asurion warranty, in a safe place in case you need them later.
I bought an office chair that was expensive, I thought the price should reflect good quality. I was told I can buy a protection plan for 3 years which I did. The chair I bought has manufactured design defect, Only after 3 months of used,mesh seat pad snagged and couldn't support my weight (130 lbs) evenly, cause my legs numb and back was off without fully support too. I filed a claim on line for 30 minutes,vey simple, got a refund and I went get another new chair, whole process only took 24 hrs.
My technician today was fast to understand and address my issue! 5 star customer service!
With the plan I was able to connect with repair service in minutes and resolved my TV replacement very quickly once diagnosis was completed.
My dryer stopped working and a technician was out within 3 bus days and the work was finished in no time.
Very efficient and great customer service thank you
I've only had to use your insurance two times and both times Asurion has taken care of me, considering how many policies I have with you guys, only needing to make my second claim in years has built trust between us and I appreciate that, thank you
The agent was extremely helpful. She walked me thru the whole process and made it so easy for me.
Nick helped me fix my connectivity issues after switching providers and phones. Clear and simple trouble shooting steps and now works like a charm!
Asurion did a great job on replacing my electronics, thanks Asurion
Thank you for your help and kindness
Will recommend this service to family and friends!
Asurion provided Excellent Customer Service, the process was extremely easy overall they deserve a rating of 10+.
Had issues dealing with the website at first but once I chose the CHAT option. The service rep was outstanding had my service request done in minutes. Before I knew I was done and ready to get my item on its way to be fix no charge to me. I have never had an issue putting in a claim with ASURION. I buy insurance on almost anything that's electronic or Kid related items that can be broken and I always come out on top when putting in my claim. They resolve them very quickly. Don't think about it twice about buying ASURION to protect your items. Easy and fast claims resolution.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Geovani. We are sorry to hear about this delay. We are more than happy to assist you in order to make sure we provide a resolution. Please call us directly to set you for repair for further options. -Rue