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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Timely and quality information on how to boost my internet speeds. Easy to understand as well.
Overall the support service was fantastic. I highly recommend this service.
Asurion exceeded my expectations! During the first report call to Asurion regarding my Home Depot Whirlpool dryer 5-year extended warranty, I explained potentially faulty parts had been installed by another warranty repair company for my dryer (heating element and cut-off fuse), which had failed after only a couple of months. Rather than wasting time with an initial diagnostic visit by a tech to confirm my suspected diagnosis, Asurion immediately "next-day" shipped the implicated machine parts in anticipation of the tech service call, which had been expedited by Asurion only a couple of days out. The tech was extremely professional, confirmed that my suspected diagnosis was correct and installed the already shipped parts on the spot so that only one service visit was required to enable me to use my broken dryer in a matter of days after failure rather than weeks! I was extremely impressed by the associates in the Asurion call center who logged my complaint, pre-ordered the broken machine parts and scheduled the service call on an expedited basis, as well as the professionalism of Asurion's technical experts who completed the repairs onsite. Great job Asurion!
I needed my Bosch dishwasher fixed and this unit was difficult to figure out. The pump was on the side. But the customer service people, my service advocate and the technician, Jaime, who fixed my dishwasher in the end, were exceptional. I highly recommend them.
Asurion was very understanding and listened to our particular issues
From my first phone call all the way until the end of the process every person that I came in contact with was not only extremely knowledgeable but very kind and personable. The two associates that did the repair in my home were beyond a pleasure. I highly recommend this company!
Asurion has made filing and completing claims very easy. I have no issues with purchasing protection plans from them in the future.
It was overall good, but I did not feel the website was secure because the numbers for my card were not encrypted. I also had to enter the info twice: other than that the site was easy to set up.
Awesome experience with you guys I have dealt with you before and it wasn't so pleasurable but since then I have noticed a difference in your service
Very helpful i would definitely recommend this place to everyone
I had to use another device since mine was damaged and it was a easy and great process thank you
Very fast and with no issues at all. Very efficient
I recently had an issue with the LG refrigerator that we purchased in August of 2019. Luckily, we made the investment to purchase the protection plan at the time of the purchase. The claim process was simple, I was just fortunate enough to keep all of my original receipts for my purchase. The online claim processes were easy to understand, and after the claim submission, I had to the opportunity to chat with a claim's agent, and that process was also simple as well as reassuring.
Asurion is awesome. Easy to work with. I highly suggest purchasing it!
After I noticed my nice chair was broken I thought what a waste of money, then I remembered I bought a warranty with it so I looked for it and tough.another waste of money with my luck. But what do I have to lose, I'll try, after 15 minutes I was told my claim was accepted, I thought wow. Thanks to
I bought an expensive baseball bat for my son at $#*!s Sporting Goods. It cracked and the protection plan I bought covered it. Well worth the extra $25
Requested claim reviewed and accepted in timely manner
Customer service agent was amazing and professional. Very polite and considerate definitely will recommend them
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members