AsurionReviews 12,825

I got the protection reluctantly, but then I needed it. And to my surprise the process for filling a claim was easy. I still await the repair. But thankful for the coverage.

When I filed my claim online, I was instructed to use the chat feature with a representative. After a few quick questions, the claim to replace the batting gloves was completed! Quick, easy and efficient!

The lady I chatted with was warm and human, professional, thorough., clear and concise. She could not have been nicer. She was terrific.

I liked how easy it was to file the claim. I did it all through my mobile phone.

I got stuck trying to activate my new phone by myself and Myra was awesome in helping me out tonight, she's the best B^)

I dropped my phone and the front screen broke. I contacted AT&T and promptly received a link to file a claim.
I am very satisfied with the way that my damaged phone was handled.

Called in, agent was very helpful. Everything done less than 30 mins. Got the label for free shipping to send back the broken product. Next day a few hours after dropped off the package, got an e-gift card for the same amount of the product.

I'm impressed

I was credited for my purchase of a defective item

Very easy to submit the insurance claim I'd recommend it

It was very easy with great service to file a claim via chat.

Buying and setting up our new iPhones was really easy! I was able to purchase the phones on a Zoom call with an agent. I received a text message from Verizon/Asurion that I used to set up my phone. I chatted with a "live" agent (thank you for NOT using Bots!) and she helped me go through the half hour process. It was easy peasy and no stress!

My galaxy watch battery has been acting up and they listened to my case, understood what was going on and took care of me, very rare these days. Def recommend.

Putting in the claims on my sons devices today seemed super easy so kudos to that process. However I don't understand what the monthly multiple line coverage actually offers as a benefit if I'm paying $360 today for replacement devices. Seems like the deductibles on the phones that I'm replacing shouldn't be as expensive as the replacement device I just got for my youngest. Ouch!

Patrick was very nice and helped me get the issue I had resolved quickly! Highly recommend using Asurion

Resolved my laptop issue quickly and made the process easy.

My new I phone 14 didn't correctly transfer the phone number but all the apps transferred. I had no phone unless I was on wifi for 2 weeks. 2 trips to verizon and 3 chats later I got Gina and she was able to help me get this fixed in minuets. She is a GENIOUS!

I guess I don't understand how this goes but I really thought I was going to get a new screen but found out Asurion replaces the phone with new one. That is awesome and worth every penny in protection.

I have had numerous protection plans in the past, but the ones I have purchased in recent years with Asurion for electronics have been outstanding and affordable. It is an easy matter of explaining your problem with the device and you are on your way to a refund of your purchase!

Extremely easy to set up a claim. Took less than 5 minutes and they connected me with a shop quickly.

Great the guy came said he knew what to do and left him to work on the tv and it worked after he was done so all
Good.