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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Ajay was amazing! My phone was stolen and the new esim was not working since thy had already blacklisted the phone. He took all the stress away and worked with me for a very long time to make sure it was resolved
Super easy and fast process. Paid $275 fee for a new prone (same model) and it's saying that will be shipped in 2 days. Kept thinking that it would be cheaper just to fix the screen as my phone is like new condition (other than the cracked window)... However I didn't have to leave home to deal with that. Good experience. Hope that they send me a new model, not the same model I have for the fee I paid, as I already pay a monthly fee.
Headphones repaired and returned pretty quick. Working like new. Thank you.
My internet browser was repeatedly opening on its own, was on the phone with Isaiah the tech coach for a very short amount of time and my issue was resolved. He was very professional, polite and thorough making sure that my issues had been taken care of. Great job.
As most households with kids and teens, the number of devices is getting a bit absurd, but having the protection and peace of mind that comes with a policy like the one offered by Asurion, one can rest easy. For example, my daughter's Macbook Air laptop was not even 3 years old, however the original warranty had lapsed and the Apple Store said it would be about $500 to fix. You can buy a new one on sale for $800. So, my choices were not great, but then I remembered I had this policy and sure enough it was covered for a small deductible of $99. We got it back in less than 2 weeks and it works perfectly.
Thank you and keep up the good work.
I used my Tech Support App as my phone was not allowing calls, they went to voice mail. Josh at tech support was on in less than a minute. We should have it fixed. They are very patient with non tech savvy people.
I struggled initially with task, but rep was extremely helpful
When my leaf blower failed and after doing a complete check of the machine it was determined it a goner.
I called Asurion to check on the extended warranty to see what was needed to file a claim. The claims agent that took my call proceeded to explain the process and within in a minute or two she had all the information needed to handle my claim. Within 5 minutes she had the claim processed and approved for submittal. She told me it would be processed immediately so I could get a new leaf blower ordered. Within 4 days I received the protection plan claim check and got a new leaf blower.
My call was handled with care by the agent and very professional with no hassle at all. Beyond my expectations. I made sure I had Asurion Protection Plan on my new leaf blower.
They resolved my questions very quickly and were very kind to assist me
Thanks.
I can honestly say I have never had a good computer repair experience...until now. The ease and efficiency of the entire process blew me away! We dropped my two-year-old laptop off at the UPS store Monday night and it was back in my hands - good as new with a replacement screen and keyboard -Friday afternoon! I was so very pleasantly surprised, especially after fearing the worst based on other experiences elsewhere. Thank you!
I bought my Epson 4760 all-in-one printer 3 years ago and added the deluxe warranty package with it, never imagining that it would come into play within 4 years. Well, it did. I shipped it Asurion at the local UPS store and four days later got it back home - FIXED! Glad I bought that warranty. That worked as advertised. Thank you, Asurion!
Get the protection you never know if something can go wrong and gives you peace of mind
Our TV purchased at Amazon with a Asurion protection plan the TV has been giving us issues. The level of service with the advisor was definitely world class. Very happy and will definitely recommend Asurion to all my family and friends.
Easy to do and easy set up for repair and they are coming to our house so we don't have to leave
Thank you Tech Coach Jennifer! It was very helpful.
My son's phone fell out of his pocket onto concrete. He was pretty sad. Thank you Asurion for helping him get a new one.
My tech name was Jasmine. I chat with her about one thing but she helped me resolve 2 issues in a timely manner. She was very supportive and patient and very kind. Awesome team!
It was very easy to do thank you for helping me thru my claim.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members