AsurionReviews 12,825

Unfortunately I've experienced 2 iPhones breaking in 3 years. Asurion has made it easy for me to make claims during both circumstances. I really want to highlight my experience 3 years ago. I was a week into being a newborn mother in 2019. I was healing from childbirth and breastfeeding a baby less than 2 weeks old. I couldn't drive to Verizon due to doctor's orders while recovering. Asurion sent a female representative to my home with a new phone and helped me sync up everything from my old broken phone to the new phone. Thank you guys for being one of the good guys in the insurance world!

I purchased two Samsung TVs at the same time back in 2018. One of them being rather expensive. When the Direct TV installer came out to install my new 4k upgrade equipment he noticed my purchases and recommended I purchase their TV/Laptop insurance. Good thing for me, as both new TV's failed with the same problem within months of each other. (LED strip failure). Both tv were found not to be cost effective to repair due to my remote location. Both TV's were replaced within one week of my filed claim. I was given multiple choices of replacement TV's. Im so glad that Direct TV installer recommended their product insurance plan provided by Asurion.

Buying an insurance for 'what if' situations is a no brianer but when it comes to the time of wanting to use it, the fear of how the vuatomer support would be is in everyone's mind. I can put you at ease by letting know that my experience was top notch. They couldn't fix it so they simply refunded the money. They didn't take long to respond and didn't beat around the bush. And mainly, they didn't try to use some ceappy supplies to fix it either. I would rather take a refund than something else fail as a result of this fixing. Thank you for the quick and efficient support.

We purchased a plan to go with a new electric stove purchase. We could not be more pleased with your service. After an error was showing up on the control panel - dealing with your service scheduling agent, I was handed off to a local servicing agent and promptly taken care of.

Would recommend your service to anyone looking for that peace of mind that comes with knowing "if ti breaks, I can get it fixed without spending more money!"

We have been Directv customers, with this protection plan, for more than 20 years. I believe we may have had less than 9 claims during that time. The last 2 were the most unsatisfying but eventually did come to a resolve. We had hoped to get a replacement television, for our most current claim, as it was deemed unrepairable, that unfortunately never happened. We were told that November is a bad month to do this as their vendors are actively clearing their shelves of older stock and prepping for "the holidays". That made sense until it didn't. Are vendors tossing this stuff? We debated on a buyout amount and eventually settled on a price. Once the check arrives we will hope we are able to locate a replacement unit within that dollar amount. Overall, if you stay on top of what is going on with your claim, take notes and follow up, this plan is great to have for the cost. Of all those that I have interacted with, and there have been many, there was just one CSR that was a negative, other than that, great people helping people. You get what you give in all situations, ask questions when you're not sure of what's being explained to you. It doesn't hurt to learn something new each day. Thank you Asurion and Directv!