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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Bernard was extremely attentive to my concerns, speedy to respond, and most importantly very informative without overdoing it in terms of tech talk that I wouldn't understand. Overall one of the best customer service experiences I believe I have ever come across. Would give Bernard 10 stars if it was optional, outstanding professionalism man. Thank you very much!
Had a great experience. On time. Very knowledgeable. They need more employees at the store. The people working there were very helpful and knowledgeable.
She was so kind and caring and understanding throughout the whole process. Rachel was constantly reassuring and quick to solve every issue that arose. Rachel had such great energy and made me feel confident and sure of a process that usually gives me so much anxiety and I could not be more grateful for her kind professionalism!
My inner screen on my Samsung Galaxy z flip 6 was cracked. We have AT&T Protect Advantage 4 insurance plan so I called Asurion about filing a claim & it was simple. Only issue was the insurance employee I spoke to told me that my particular phone usually isn't repairable and my best option was to replace my device which is $275. He told me that I had a few options and our called got dropped. I went to Asurion site to finish my claim and 2 options were to replace device or send it for repair. So I sent it in for a repair and thank God it was repaired by uBreakiFix. So I suggest always send in a device to see if it can be repaired before replacing the device.
I dropped accidently dropped my phone and smashed the screen, they promptly sent materials to ship the phone out and had it back to me in a few days which is amazing!
My husband's phone would not turn on or charge. Lyka guided me through the steps to make the phone operable again and made sure that it is charging.
Chat was easy. And solved my activation issue promptly and with patience. I was guided through every step and had my phone working in minutes
I have the comprehensive coverage that we pay for monthly to cover all our current and past purchases and each time we need to file a claim, it's been quite easy!
The corner was shattered in corner above camera lenses, made the appointment, tech arrived as scheduled, 30 minutes later knocking at my door and handed back iphone 16 pro max in excellent condition just as advertised!
4 year Asurion Warranty on an Air Fryer and it was refunded for a replacement in a matter of minutes when the seller did not respond for over a week they solved the problem. I will be buying an Asurion Warranty for all of my products!
I felt valued as a customer by the way my request/claim was handled by your agent. Glad to Asurion to help me.
After a reason upgrade to the Samsung S22 Ultra, I was having to reset the phone when moving from vehicle to vehicle. If you did not reset the phone the phone would not connect correctly via Bluetooth. Once given the information to Asurion, the tech was able to provide a fix by clearing one of the system caches. The downside to the call for support was the wait time when using the chat function.
Very quick and easy process. I use my phone for a lot of my work needs and was able to drop it off and get it back a few hours later looking brand new! Highly recommend this place!
All Reps Do the most to help as much as they can I have 0 complains about Asurion they always look out and have all the patience in the world. 10 stars for all of you guys keep up the great work.
Purchased from Amazon, one of the pricier options, started a chat to stat a claim, all happened in a very timely manner, smooth process.
Attempting to clear up old email complete with forgotten passwords is so confusing for this senior citizen of 91. Thanks to clarity of chat info with Deloi I fixed it! Amazing!
The whole chat process to resolve an issue was so quick and painless. I couldn't be happier! Thank you so much!
Big dawg showed up ready to work and work he did got my phone fixed in less then 20 minutes was so iconic
There seems to be a big delay in receiving voicemail indications. Roel gave me a few troubleshooting solutions but none worked he suggested I contact Tier 2 for more help so that is what I will do.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members