AsurionReviews 12,825

I always ensure to get coverage. I have never had any issues with an agent helping to find a resolution to either replace an item or refund for an item. The agents are always kind

The process was completely painless. I filed my claim through chat, after only a few simple questions, it was done. Now, I am just waiting for my email with the shipping label to return my product so that I can get my credit and replace my item. Definitely happy. Thanks.

The tech's really know their stuff. Helped me all the way through my claim. I highly recomend them

It was quite pleasant and the phone rep was extremely knowledgeable and helpful. It took very little time for the installation and she had all the right answers to the questions that I asked. If I call again hopefully I will be able to speak with Raveen to work out any problems that I should have.

That tech coach was very helpful and answered my questions

It went off with a hitch was painless and a little bit of fun to have them help me with this

I had to do an online Chat to get my phone activated because I was clueless.
Brian helped me and he did a great job. He was patient and explained things to me.
He made the process really easy. Great experience

Had an issue with my phone called Samsung to do a warranty deal over 2 weeks ago still haven't heard anything from them so did it through Samsung care with these guys problem solved in 5 minutes no complaints here next time I know who to call first!

I always panic when I have to file a claim because I fear that I failed to register my device. It always ends up being a nonissue. The partnership that Amazon and Asurion have makes the whole process seamless. No worries, nothing to stress about, just a super easy process.

Mike, my repair man was very professional and conscientious about his work product. I could tell he took pride in his work. Very good representative for the company.

I need to activate a phone that I had replaced with my insurance and the customer service here was just really wonderful

Very helpful and explained things out good
I had lots of questions and he helped out pretty good
He gave me the info I needed and the number I needed to contact him he ne t department

Easy n Fast to be helped in the write direction.Thank you.

I filled out the form online. It was very quick and easy. Then I did a "chat" with a representative that made sure that everything was filled out correctly. She finished all the work on her end and I got a reimbursement right away for the broken product. Amazing customer service! I suggest doing a chat after you file your claim.

Reactivating a replacement iPhone was an extremely pleasant experience due to the knowledge and professional demeanor of the ProTech expert

Annie was extremely helpful and super patient! We ran into a few problems activating my phone and she walked me through it all and assisted me doing what I needed to resolve my issue.

Had issues with an Epson Printer/scanner communicating with my Imac. I could print, but not scan. All's good now thankx to Jayson