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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I had filled out 1 claim and it didn't go through, so I wanted to do chat with agent, Marry was very supportive and helpful and didn't give me any hassle about my purchases(2) which she helped me with both. Got my gift card refund into my account asap. This was my first time doing a warrany product refund and it went as smoothly as possible. I spend way too much money on Amazon, so I'm glad they helped me out when I needed it. Luckily I got extended warranty for those products. Very happy with Asurion and Amazon.
After a long day of traveling back to the states my phone wouldn't connect to the network when I got home. Ebony patiently helped me get it going again
This is exactly what customer service used to be like. Bck when customers were treated well. Thank you you made me feel important again
Without the one on one guidance via this online chat, we would not have been able to solve our problems.
Yes very thank you I appreciate appreciate your understanding but these phones are just not good phones
Upgraded phone and it was so easy and reassuring to have someone there to answer all my questions
Very easy to file claim it was short and sweet and to the point. Took 5 mins tops!
Bought a Lenovo mini computer refurb and bought the warranty 2 months later the computer got critical errors. Sent the computer back toook 2 weeks to fix and then when we got back got the same error. Asked for my money back as they advertise and 3 calls and 2 weeks later no call back
Every time I've had to use asurions services, they're always so kind and helpfull and I've never had any problems with the work they've done on my phones. Thank you all for your awesomeness!
Technician idnetified the problem, ordered the repair part and
Arrived on the date and time agreed upon.
Repair was made quickly and tested to see if it worked.
Technician was smart, knowledgeable and very courteous.
We are very pleased..
Setting up a new iPhone, from a very old one, was complicated. The Verizon tech, through Asurion, was patient and very helpful.
I first called the number (which I have done before) so what the heck let's try the website. I was done in less than 10 minutes. Always a pleasure to use.
Worked fine. So far so good. Will continue to use this service.
Thanks for the great service we received with the replacement of our damaged phone. Every step of the process went well.
It was good not a problem at all very smart representative and very helpful would highly recommend this service to anyone
My problem was not resolved, but no fault of Jessica. Jessica located my issue and gave me instructions to fix it. Although, It was not in her Perview to complete it, I know where to go from here. Simple guidelines and support. Thank you.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Jonathan. We are sincerely sorry to hear about your computer and delays. We are here to help you. Please call us directly to be able to assist with your claim. -Rue