On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Good attentive interaction. Quick. Explained option
Great experience, ver easy to navigate through in getting my claim filed
Had a great experience my problem was taken care of. I can now replace my television that is not working.
Technician was ver knowledgeable and professional, resolved the issue really fast
Very helpful, got my replacement phone activated in no time. Very patient! Everything went smooth. Thank you Annie and AT&T staff..
The knowledge and compassion Malika showed to my issue was amazing. She helped fixed my phone in minutes.
The Verizon instructions did not work transferring my Note 8 "Everything" content to my new S22 Ultra.
Alisha, was great! And was very patient, understanding, and listened to my issue. I was not comfortable proceeding with the transfer process and could not risk loosing anything from my old phone. She went through and guided me through every prompt and apps to start and complete the transfer. Everything went perfectly, and now I have my new phone ready to go. All data, yes Everything is transferred over and she did a perfect job helping every step of the way.
Thank you Alisha! You deserve a raise, this took what seemed like a long time, but she was extremely patient and understanding.
I had a great experience, he took me sort by step and was very nice and patient
I had 2 Tech Experts. 1 God and 1 Goddess
I got disconnected from the first 1 but he was very help full. But the second one was super amazing they took care of all my phone needs they could! They are a real trooper.!Wish I had them every time!
My phone now reads 5G, I know how to access my HULU, DISNEY+, and ESPN. My hotspot has also returned. My account won't let me in but the TECH BOSS took care of leaving a message for the LEVEL 2 TECH'S.
I hope their just as good but I won't hold my breath a Gifty is most likely hard act to follow! Both techs deserve a bonus -
Will always use this service! Super easy and helpful and fast!
I had a problem with my 1 year old Vizio Smart TV. I purchased the Asurion warranty with the original purchase and contacted Asurion. They quickly verified the 1 1/2 year old purchase, verified the information and issued a refund for the claim. The Agent was extremely polite and helpful. It was a very professional and easy experience. I would highly recommend them. It was well worth the purchase price.
Christian was polite, patient, kind and competent. Being a senior, activating a replacement cell phone (mine was stolen) isn't exactly intuitive. But Christian guided me through each tedious step, with kindness and lots of encouragement. He is truly an asset to your Tech Team. You're lucky to have him!
I hope it is as good as it is true
Good customer service
Not being very tech savvy, Michelle was very kind and helpful. She took the time to get us through the set up process and has the patience of a saint to wait for us to follow her lead. I can't say enough good things about the help from Michele, but just know that someone really appreciates her. She did an exceptional job getting us started.
Thank you,
Happy Holidays to all.
If you have your phone number you are set, very simple to file a claim, it takes less than 5 mins with 4 easy questions!
My phone had been stolen. (Really sticks the past right?) Well with Asurion and their way of sure prices and due process, not only was it easy, inexpensive, it was fast and painless. These guys got it down right the best customer serviced providers ever.
Fast and easy! I love the way they make it so easy to get a replacement device and bill it to your account.
The tech that came to fix our problem with the refrigerator was very friendly and helpful.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members