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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Online chat was quick and easy to understand, Tech had humor and cheered me on throughout with each step (it made it fun).
Small diamond fell out of ring; always have gotten Asurion jewelry policy;
Armonie was patient and very efficient! She took the time to understand and address my issue. She made sure my phone was functioning properly before leaving.
Jailyn was great and so talented. This was a difficult issue and Jailyn was patient and extremely professional and patient
I cracked the back of my phone - shattered really, but I didn't know it because it was inside of a case. My FaceID stopped working and I discovered the broken back glass when I was troubleshooting. I had no idea how long the back had been cracked because I don't drop my phone frequently and had not dropped it recently. After some research on what causes the FaceID problems, I figured out that the cracked back was probably letting moisture in. Even if that wasn't the cause, the two problems were likely related. Either way, repairs for the FaceID/TrueDepth Camera were ridiculously expensive - more that what was left on the payment plan, but upgrading the phone would not be cost effective in the long term. Replacement through Asurion was definitely the right move. I'm glad I had this option especially around Christmas time. It was incredibly easy to file the claim through the app. I wish there was someplace I could have gone to pick up the replacement rather than wait for shipping, but since my phone is still functional, the shipping delay is tolerable.
Tech Coach Derrick very professionally answered my question of how to best clear emails as my box was 90 percent full. So I am going to click on the circle icons next to my emails and make sure I empty the trash. Thank You Derrick!
Asurion is the only protection plan we use. We even have Asurion Home protection. Using your protection plan is fast and easy.
I called Assurion and the message said I had to make a claim online and I kept getting an error message so I requested a chat. The person was very helpful and got the claim processed immediately. It would've been most helpful to have done this over the phone in the first place.
I had difficulty with processing a claim and Maria Cristina assisted me and stayed on the chat until my problem was resolved.
ASURION stayed right with me, giving me directions to try and get my internet connection back. They were patient, and kept giving me different options to try and get my internet connection working properly again. I'm very grateful for the help extended to resolve this issue.
Really simple, quick, and easy. First time having to use a claim but it makes me want to add it each time since you never know what you're gonna get w Amazon.
I am a doctor and took the day off of work. Technician was supposed to come 1-5pm. I called at 4pm and was told they were running a little late. At 5:30 I received a text that they are cancelling/postponing. I lost a day off work for nothing.
We contacted home depot web sight and was contacted within 24 hours. The repair company called my husband told them what going on they ordered the part came and installed it. Extremely pleased with the company that was sent out. I told everyone how happy I was with Home Depot warranty
I had purchased lighting that was only covered by a short warrant. I bought the Asurion plan for coverage for an additional 4 years and I am so glad that I did. Imwill continue doing so.
Pio tried to assist in problem solving my printer problem. When the problem could not be solved, she filled out the necessary forms so that filing a claim would be simple and suggested I call the claims department since she was tech support.
She was very helpful!
Asurion tried their best to fix my computer but it was unfixable and they returned the full price of the computer even after 3 years of use. So very happy that I paid the extra for the warranty.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members