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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I clicked on the chat box completely freaking out about how none of my purchases and warranties were matched up correctly and I was afraid I was going to have to go through emails and prove everything was wrong. But Marry just asked for a the warranty numbers and easily findable information on the orders I needed to align them with and sorted everything out for me. I very much felt like my day was going to be a mess and ruined by this mess. I am so relieved everything was so easy to put into order, for me anyway, I'm not sure how much effort it took on their end, but they certainly didn't make me feel like I was causing inconvenience whatsoever.
I am very reliant on my garden hose to water my nearly 100 potted plants. When my hose breaks, it's a huge inconvenience, and when the hose breaks sooner than expected, it can get expensive. The hose that I had gotten coverge for was purchased on Apr 7. It was only over a month later on May 24 that the hose sprung a leak. It definitely wasn't as durable as promised. Of course I'm only able to get a refund from the seller if it breaks within a month. So luckily, I had Asurion coverage and they are sending me an e-gift card for the price of the hose. The claim process was fast and easy once I connected with a representative in chat. That was the key. Submit a claim by chat! I was having a difficult time trying to submit a claim online by myself. So do yourself a favor and purchase the additional coverage for water hoses. Totally worth it!
Easy process of filing claim. I was very pleased with how simple it was. Marry, the technical support person, was pleasant and professional.
They come right to your door even on a holiday. Someone was here within 24 hours on a holiday to fix my phone. Best service ever and for the price too!
He took care of my issues. I'm done done, done, done, done, done, done, done, done done, and, done
I was questioning what to do about an issue. Ryan helped me right away and assured me that he understood my situation! Will definitely be recommending.
Broke my phone and it was very unusable. Contacted Asurion and had my replacement the next day! Thank you so very much, highly recommend Asurion!
I was frustrated because the phone I have has no sim/emergency call only for a few days and im missing out on important calls so a rep explained after my new SIM card come in and all the options didn't work he would help me out to make I sure I have a good working phone. I love the way they make the customers feel comfortable and appreciated
Having Asurion as a protection plan to my purchased items was a great idea as it was easy, nice, respectful, and great way to assure your items. Thank you.
I dropped the phone and cracked it in two places, I called Consumer Cellular and they referred me to you as I had insurance on this phone. From the moment I spoke to your wonderful customer service person I was informed on what it would take to get another phone quickly and efficiently. It was a pleasure to speak to someone with excellent skills
Maeanne was excellent answering all of my questions. She helped me to erase my phone so that I could get a trade-in credit from Verizon. She also answered questions about how to use the buttons on my new iPhone 16 including how to access Siri. The wait for each exchange was not long --- at most 1-2 minutes.
The Asurion tech was quick to identify the issue and give clear step by step instructions to resolve our issue.
I had a wonderful customer experience. The representative who assisted me was very knowledgeable, efficient, and polite. I couldn't expect better.
It was great fast experience with the help of getting phone fixed. Very happy with the help I received, thank you
All very well nothing to improve. Excellent everything. Kindness, experience, Solving problems. All perfect 👌
He was very kind in helping me with the activation of my phone for you attention.
Thank you berry much..
I dropped an Apple watch I had purchased and was seeking assistance with and claim. Ms Elaine, assited me with all the information she needed and told me the conclusion of what needed to be done and how. Thanks to her assistance I am content with the results of the chat..
I purchased this with my new laptop. I figured that I would never need It, now I wish I'd saved that money. "short story" the laptop messed up all of my data is on it and they wanted me to send it back to them so they could tell me that it is not repairable, I already knew that! No thanks. I'll just keep the laptop as a reminder not to fall for this so called insurance scam! The best thing about this is the person that I chatted with was very nice.
Fast and efficient tech support. Worth every penny. Jesusdaniel on the chat was professional and knowledgeable. So glad we have Asurion service.
When my phones screen went out right after I received it in the mail. They sent me a upgraded replacement free if charge. I didn't expect that at all. No hassle, no problem resolving it. Tha k you Asurion
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, David. We are sincerely sorry to hear about your laptop. We are here to help. We will send you a direct message to assist. -Rue