AsurionReviews 12,825

Thank you Fabi for such a quick and easy experience. After weeks of frustration, Fabi swiftly helped & made it super easy for me to set up the iPhone. Thank you!

Trix is amazing! Very patient and very friendly and easy to understand and explains very well. I reached out to activate my new device but I need to call in and I do not have that option since I am at work. Either way I will try again at home. Trix was the best rep ever.

Customer servce here is great... so polite and helpful. My phone was repaired in less time than initially quoted, and the people there are very freindly and helpful.

It was great they solve my problem very quick. I'm very please with the results of my chat. Thank you

The reps are always compassionate they do their best to solve the issue and if they can't they usually offer the very best solution and quite frequently end up replacing the device. Without wasting time.

Ramel knew exactly where to find the update! Worked very hard and met my expectations and above what most companies I cannot say enough about his service

I was terribly frustrated by the manufacturer by the time I contacted Asurion. The fellow who worked with me was so kind and reassuring. Great people to work with. They got me a full refund.

I switched service to AT&T a few days ago and have been unable to send or receive messages or make outgoing calls. I called Asurion Protect Advantage, Evan asked me a few questions and boom - I was up and running. This is a great service that you provide and I would definitely recommend it to others

I have been with Asurion over 15 years and had my phone replaced a handful of times throughout the 15 years. Each time I filed a Claim, Asurion has came through 100%. I have nothing but good things to say about Asurion. After my Claim was filed, by the next 3-4 days, I have my replacement phone up and running. They are very reliable and act fast.

I worked with Daniel and he was very patient. I recommend the live chat, it's super easy. By the time I finished setting up my phone, activating it was super efficient.

The experience with the online chat was great. They understood my situation was glad that I bought the warranty.

I've had to call on them more than once and every time I do they fix my problem ASAP. Thank you so much for all of your help and support it's greatly appreciated.

I was having a problem with the battery depleting too quickly on my cell phone. The VERY helpful and patient assistant led me through some checks and corrections to see if the problem could be fixed. She finally decided it could not be fixed, so I will be getting a replacement phone. I am so very thankful and excited to have this resolved. Thank you all again!

Great experience nice customer nice they got me together in and out thank you so much. I would tell my family about ya'll😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😘😘😘😘😘😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊

Took my phone to get a new screen since mine had broken down and I didn't want to replace my beloved phone

The customer service agent was extremely helpful, kind and patient throughout the process. The phone arrived the next day as promised and setup was a breeze. Very happy with the entire process. Thank you for such great service!

My experience was great. The gentleman who helped with setting up my son's tablet was fast and fun to talk with. He made the experience painless.

I changed location when he the tech called. It was closer for him and more
Convenient for him. It worked out well and he arrived exactly when he said he would and it took minutes to change the screen.