AsurionReviews 12,825

Both Wilbert and Rocelmitch were excellent helpers and Verizon chatters. They were able to walk me through the steps of transferring information from one iPhone to another. Thank you both! Awesome job, Verizon!

Rachelle was very patient with me. I am a bit ignorant with technology and definitely filing claims. She walked me through every step, answered all my questions and resolved my issues

Very satisfying for this claims John was very friendly and knowledgeable Thank you so much.
I will keep using this company

Every thing was easy, directions were simple. I was able to move from the chat to the app without being disconnected!

Ivan needs a raise. He handled everything and all my concerns. Please reward him! Very satisfied with his professionalism and expertise he provided.

The young man that came to replace my screen was very polite, he introduced himself Prince was his name.Hevwas knowledgeable. He replaced my screen in a timely manner

The tech was very patient taking the time to walk me through each step. She confirmed my understanding of the instructions and the success in implementing them.

Maria Clarissa was very helpful. She answered all my questions. She waited while I completed steps and provided explanatory information. I appreciated her patience.

I had cracks on both the front and back of my phone, I happened to be sick the day scheduled for the phone repair appointment, and they were going to come to my work instead. They called before hand, and came to my house and fixed my phone very quickly and efficently. Not only did they come to my house, they changed the location to come there instead of my job for me. He was great!

Chatting with an agent to create a claim was quick and easy. The agent submitted the claim and it was literally approved before the chat ended.

The AT&T Asurion service was excellent! The technician arrived on time, explained everything clearly, and handled the issue promptly and professionally. Great service from start to finish—highly satisfied!

Best service ever. I've been using this service for years with all my electronics and really is the best thing, specially if you have little kids.

My experience with ASURION was excellent, no hassles or any issues. Marry was very helpful in assisting me with the issues I had with the product I had purchased with ASURION protection Plan

… I'm impressed with the environment, the gentleman behind the counter are courteous, knowledgeable and professional, I'm happy with Insurance Coverage I have with Verizon, the claim process is swift and the outcome turned out excellent!

Petre B helped me he was great! San Juan Capistrano store. He went over everything and was very engaging.

I have had my Asurion plan for electronics for a while now. I actually planned on canceling it not long afer getting it, but then I used it once. It was so great. I have used it a bunch and it keeps getting better and better. I even purchased the home appliance plan as well as a plan for my cell phone. Great prices and greater service and results. I could not recommend them highly enough!

Had my phone screen cracked on the front and back. Set up a claim with Asurion and had my phone fixed and returned in under 2 hrs. Great Job!

He was amazing I had to wait a whole week bc In store asurion services suck I had to wait for file another clamé for this young guy to come out his way to my home and do a amazing job really appreciate it hoping he can fix my other devices

Super easy and simple experience! Very satisfied with the level of customer service received! Great representative!

Quick, efficient, and satisfying. Great customer service. Told they could fix it and did it. Enough said.