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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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The claim process seemed really easy in the beginning but then took longer than the time that was claimed that it would take. Sent product back with label provided, and according to customer service, the tracking number says that the product was received in asurion depot but depot has not acknowledged for a whole week that the product was received, so now I'm currently waiting on someone to get back with me concerning this issue.
He answered all my questions. Very knowledgeable agent.
Took my laptop in for repairs after it would not power on. The entire experience was easy and straightforward. I was constantly kept up do date with the status of the repair.
Just wanted to take the time to commend the repairman that did my dishwasher repair. It was so good to see someone take their time and have such pride in their work! Very pleased with him and his work!
This company is the worst company I've ever had to deal with communication wise. I file the claim which I first double checked with agent of theirs who had great customer service. However, I then proceeded to get 10 rejections of on my claim well never truly telling me why even when asked I was always giving it different reason. I then would talk to an agent and they would say everything I was doing was fine. I just needed to make some small corrections. For example, the address that I put on there was not the address they had on file but I had moved. Anyway, a lot of stupid silly mistakes and I still have never gotten my $2,500 back from my computer breaking on me.
Hello. We are completely sorry to hear about this claim process. We are here to help you. Please contact us directly to see next steps for you. -Rue
I had a great experience with them. That was very professional. Got everything done very quickly no hassles no unnecessary loops. I would definitely recommend them.
Other than some technical difficulties with verification of ID, I think Asurion has saved me money. Quick shipping and good customer service. The phone process though is bad and it is hard and takes a while to actually reach a person to talk to. Once you reach someone though there nice. I think there are some technical and phone processes that you could make easier than they are.
Dude... Picture this. Im dreaming of a day where my phone will set its self up and put me out of my misery. Then, an angel with the name of Christine enters the chat. Not only was she the most patient human being alive with the spirit of the Christmas god's themselves, she was great company while I tried my best to perform the simplest of tasks and with her help, I barely even struggled. She could talk Osama bin Laden out of a cave. Why is she not a CEO herself? Who is running this place? Hand Christine the reigns.
The A & E Factory Service was excellent and very professional. They correctly analyzed and repaired the Whirlpool refrigerator purchased at Home Depot with the 5 year warranty.
I have a 65 Samsung TV that was giving me problems. It would turn off by itself at random times. At first I filled out a service ticket online to have it brought in for repairs bur decided to call the company to be on the safe side. I am glad I did because instead of repairing the old TV, they actually replaced it with a new 70 inch upgrade. It was delivered in a few days of the approval.
My television without on Friday Night. I call asurion on Saturday morning. I had a brand new replacement television Monday before noon. Thank you asurion for your prompt response.
Very efficient, I was never left to feel as if I was being shuffled around or anything, I was always able to get in contact with a representative
Alicia was very kind and helpful! In a very short time, she diagnosed my issue and fixed the problem.
Great they assisted me in every way possible to file my claim
I chatted with Marygold she took care of my claim in a timely manner. I was even booted off line and she was still there so I didn't have to start over. Thank you..
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Margarita. We are definitely sorry to hear about the delay you are experiencing. We are here to help you. Please let us know if you still need assistance. -Rue