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Asurion

4.2

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Asurion Reviews Summary

The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.

This summary is generated by AI, based on text from customer reviews

service
1,204
value
1,128
shipping
783
returns
772
quality
1,028

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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Fixed Nintendo Switch
December 13, 2022

The claim process was fairly easy. I sent in my son's Nintendo Switch due to water damage. We got back the switch fairly quickly and fixed. My son was excited to have his switch back and working again. Great service overall!

Date of experience: December 13, 2022
Florida
1 review
0 helpful votes
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Ms
December 13, 2022

Awesome job both employees was very helpful and professional thank you

Date of experience: December 13, 2022
Florida
1 review
0 helpful votes
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Professional
December 13, 2022

LG was concerned my problem got addressed. They sent my parts and the nicest cleanest man to our home to install them.

Date of experience: December 13, 2022
Texas
1 review
0 helpful votes
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Excellent!
December 13, 2022

Quick and painless?! I was up and running with my claim by the end of the day. Hopefully shipping is as fast as the filing of the claim.

Date of experience: December 13, 2022
Massachusetts
1 review
0 helpful votes
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Phone Tech service
December 13, 2022

For years I have been running around trying to find consistently reliable tech service. I finally decided to do everything thru Verizon with Assurian. After my recent experiences I know I made the right choice. It is one stop shopping. They do everything. One phone call and they stay with you until it is fixed. Once they understand your needs they connect you to the proper department. You do not have to spend 10 minutes talking to a computer to reach a tech. It is truly a weight off of my back and I am grateful

Date of experience: December 13, 2022
Minnesota
1 review
0 helpful votes
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14 year old boy happy
December 13, 2022

Phone wasn't working and tech helped get everything working and was very helpful highly recommended using this tool

Date of experience: December 12, 2022
Texas
1 review
0 helpful votes
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Asurion's online service made it very easy for me to exchange my phone under warranty. The delivery service was fast and return process was easy

Date of experience: December 12, 2022
California
1 review
0 helpful votes
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Cracked screen
December 13, 2022

It was really easy and fast good customer service and a very good price to pay to get my phone fixed

Date of experience: December 12, 2022
Alabama
1 review
0 helpful votes
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Outstanding service
December 13, 2022

Annie helped me with issues and was extremely patient.

Date of experience: December 12, 2022
Maryland
1 review
0 helpful votes
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Assurion is awesome
December 13, 2022

Had a problem with my iPhone and was resolved, I am a happy customer.

Date of experience: December 12, 2022
Minnesota
1 review
0 helpful votes
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Helpful transfer
December 12, 2022

I had a busted phone and I ordered a replacement through Asurion. I logged on instead of using my phone because I honestly wasn't sure if I could transfer service while using my old busted phone!
The tech, Cheovaris, made it super quick and easy. My replacement was activated immediately.

Date of experience: December 12, 2022
Washington
1 review
0 helpful votes
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Very great service
December 12, 2022

Setting up the trouble call was easy and the repair service was done in a timely manner.

Date of experience: December 12, 2022
Michigan
1 review
0 helpful votes
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Ausrion is an added asset to Verizon!
December 12, 2022

I have no idea why I was dealing with Asurion but so glad the person helped with my iPhone 13! Hurray!

Date of experience: December 12, 2022
Florida
1 review
0 helpful votes
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Making a claim was painless
December 12, 2022

Two year old LG had panel issue. Easy to file claim. Service tech arrived two days later. Said it was a panel issue. Today asurion told me $900 to repair so they are recommending refund. Chat was great and very responsive.

Date of experience: December 12, 2022
Arizona
1 review
0 helpful votes
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New I pad setup
December 12, 2022

I am always nervous setting up a new phone product. I messed up but Isaia was calm & helpful. All works now!

Date of experience: December 12, 2022
Washington
1 review
0 helpful votes
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Superb support
December 12, 2022

Verizon and asurion were able to provide expert support with clear communication and great instruction. I appreciate them helping me with the digital secure options and setting up my vpn.

Date of experience: December 12, 2022
Florida
1 review
0 helpful votes
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Most definitely happy
December 12, 2022

I feel like they helped with the experience of professionals and it didn't take long for them to solve my phone problem either. I myself is an retired person who needs my phone just in case of any reason for my family. Just give it a try and see for yourself

Date of experience: December 12, 2022
Washington
1 review
0 helpful votes
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Since lods out grow bats seemingly every year, this protection is a no brainer. Pay for a good bat once, and the. Only pay the difference, tax and new protection plan the next year. Saves a couple hundred dollars each year!

Date of experience: December 12, 2022
California
1 review
0 helpful votes
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Isaiah was very helpful.
December 12, 2022

Isaiah was very helpful and was able to resolve my concerns and questions I had. Thank you again Isaiah.

Date of experience: December 12, 2022
California
1 review
0 helpful votes
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I purchased a computer chair and had it covered under asurion. There was a defect in the on my purchase and had it resolved by asurion. Great customer service.

Date of experience: December 12, 2022

From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.


asurion.com
Founded in 1994
Nashville,, TN
+231
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