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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Can't thank you guys enough for the help and regards to account confusion and my tech related issues The service is always prompt and I know you work to the best of your abilities. My apologies for the headache, but even during the troubles, I've been having in regards to my own issues, the insight and the help always gives me a positive outlook on a resolution
Filing a claim was so easy and simple! I don't have a lot of computer/phone time so it was much appreciated that the simplicity and correctness was a winner! Thanks so much!
Easy to use easy to walk me through made my day easier
Filing claim was extremely easy and painless recommend filing online
Sent in two ipads that had been dropped on the tile floor, both cracked really bad and was afraid that one of the grandkids would get the device turned on and cut their fingers trying to swipe across the screen. Both devices arrived back in perfect charged up condition in less than a week. WOW this is GREAT service.
I purchased a chair warranty from Staples almost 3 years ago. It actually expires next month. I submitted a claim with a picture of my receipt and chair damage (even though it was my fault). Within two hours I had my refund. I don't like purchasing warranties because the hassle isn't worth it, but this was so easy and quick. This is a warranty I recommend. I've already gotten a new chair and also purchased the warranty.
Filing a claim was a very easy and smooth process online. I have a replacement coming, and will be updated throughout the process.
App wasn't working so Anne assisted with filing my claim through chat. Anne was professional and fast to respond.
I was told I would receive a replacement phone on the same day on Saturday 7-9pm. I waited at home. It did not arrive. I was told it would come the next day by courier on Sunday, between 5-7pm, or I could choose Fed-Ex on Monday. I chose Sunday. I waited at home again. It did not come. I called, and they said, they did not show any information about it arriving Sunday, but they would put the order in and have it an expedited to me on Tuesday!?! What?
I asked why they could not have it to me Monday by Fed Ex? They said, they only have UPS, and do not have Fed Ex… and my only option was to get it Tuesday by UPS - after I was told, I would receive it Saturday. They also did not have any management available to discuss the situation further. If I could give zero stars I would!
Service was personable but professional and efficient. No muss or fuss. Happy to answer my questions. Could not have had a better experience.
I was pleased at all my tech could do to solve my problem. Although it wasn't possible and need to call tier 2.
Chelsea understood my issue and helped me by having me uninstall the app on my phone. This will take care of it!
Asurion's claim website is very user friendly & I was able to schedule my phone repair in about 5 minutes. My son's phone was repaired last year & he got great service.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Stacey. We are definitely sorry to hear about this delay. We hope the device has arrived by now. Please let us know if you need further assistance. -Rue