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The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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My son's phone was dropped accidentally and damaged. Luckily I always get the phone care plan for all three phones I have with Bell and it's worth paying the monthly care plan fees. I recommend the plan to anyone who has smartphone since not having it may cost you a lot more and you can avoid the hassle of getting a replacement phone on your own. The claim process is very simple, painless and convenient.
Made a claim took 5 minutes to resolve I wasn't sure about this program when I bought it but I'll definitely be doing it for every purchase
All in all the process was pretty easy and quick to replace the phone.
Customer service was great and quick to resolve. Thank u so much made a 11 year old very happy
This was by far the easiest way for me to replace my sons phone.
I usually am the type that calls to speak to someone. I hate the new automated system and was not looking forward to doing this online. Turns out it's the best way to go. Definitely fast and easy.
I had a printer problem, had bought the extra coverage from Asurion, and my problem was handled in a matter of minutes
Less that 5 mins to file. This is one of the fastest claims I have ever made.
Tiace Made it so easy to transition from my old phone to my new phone. They are very knowledgeable and I really appreciate the help!
Made it easy to find out what to do with a new phone purchase.
They make this experience to make a claim easy!
Will definitely buy warranties in the future!
We didn't think was going to be this easy to handle our issue but it was, asurion makes sure of it in lest the 30 min we went out with a new product and new protection plan.
Thanks.
They shipped me the box and everything for the laptop repair. When it wasn't repairable they very quickly sent me a check for the full amount of the laptop. When I purchased another I went with Asurion protection again.
I have used other product protection plans and got the run around when trying to make a claim. This claim was handled with ease in a very short amount of time. I would recommend to anyone.
The customer service representative was extremely helpful and not only solved my issues but offered solutions to issues I may have in the future.
The best service I have had in a long time... THANK YOU!
My Ipad had a broken screen and would lose battery life quickly, but thanks to Asurion the Ipad was replace with a new one and delivery in a few days.
Thank you so much for the ease of filing my warranty claim along with the referral company, United Radio and TV who completed the repair. I highly recommend both Asurion and United Radio and TV. The professionalism in resolving this issue is most appreciated!
Quit working they refunded it just gotta send it back to the store
Two technicians came with panel for my 70" tv
They were knowable of product
Did everything in short period of time and were very professional
Answer: Asurion insurance is who: Cricket Wireless, Verizon, & most remaining cell phone companies are with now! Just be careful b/c they are IMO SCAMMERS that will get you at one time or another!
Answer: Well, when that happened to me they sent me their IMO SPYWARE phone by the next day. I think it was like twenty-five days for my phone! I hope you kept your charger, case, & took the cards out of your phone first!
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.

