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Asurion

4.2

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Asurion Reviews Summary

The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.

This summary is generated by AI, based on text from customer reviews

service
1,204
value
1,128
shipping
783
returns
772
quality
1,028

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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My son's phone was dropped accidentally and damaged. Luckily I always get the phone care plan for all three phones I have with Bell and it's worth paying the monthly care plan fees. I recommend the plan to anyone who has smartphone since not having it may cost you a lot more and you can avoid the hassle of getting a replacement phone on your own. The claim process is very simple, painless and convenient.

Date of experience: December 11, 2022
Florida
1 review
0 helpful votes
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Making a claim
December 11, 2022

Made a claim took 5 minutes to resolve I wasn't sure about this program when I bought it but I'll definitely be doing it for every purchase

Date of experience: December 11, 2022
Texas
1 review
0 helpful votes
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Easy and quick
December 11, 2022

All in all the process was pretty easy and quick to replace the phone.

Date of experience: December 11, 2022
Connecticut
1 review
0 helpful votes
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Battery issues
December 11, 2022

Customer service was great and quick to resolve. Thank u so much made a 11 year old very happy

Date of experience: December 11, 2022
Colorado
1 review
0 helpful votes
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Over phone review
December 11, 2022

This was by far the easiest way for me to replace my sons phone.

Date of experience: December 11, 2022
California
1 review
0 helpful votes
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Awesome
December 11, 2022

I usually am the type that calls to speak to someone. I hate the new automated system and was not looking forward to doing this online. Turns out it's the best way to go. Definitely fast and easy.

Date of experience: December 11, 2022
Ohio
2 reviews
2 helpful votes
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Very Helpful
December 11, 2022

I had a printer problem, had bought the extra coverage from Asurion, and my problem was handled in a matter of minutes

Date of experience: December 11, 2022
Alabama
2 reviews
0 helpful votes
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Very fast and easy
December 11, 2022

Less that 5 mins to file. This is one of the fastest claims I have ever made.

Date of experience: December 11, 2022
Texas
1 review
0 helpful votes
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Fabulous help
December 11, 2022

Tiace Made it so easy to transition from my old phone to my new phone. They are very knowledgeable and I really appreciate the help!

Date of experience: December 11, 2022
Michigan
1 review
0 helpful votes
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New phone replacement
December 11, 2022

Made it easy to find out what to do with a new phone purchase.

Date of experience: December 11, 2022
California
1 review
0 helpful votes
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Happy customer!
December 11, 2022

They make this experience to make a claim easy!
Will definitely buy warranties in the future!

Date of experience: December 11, 2022
California
1 review
0 helpful votes
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Amazed
December 11, 2022

We didn't think was going to be this easy to handle our issue but it was, asurion makes sure of it in lest the 30 min we went out with a new product and new protection plan.
Thanks.

Date of experience: December 11, 2022
Missouri
1 review
0 helpful votes
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Everything I hoped for and more.
December 11, 2022

They shipped me the box and everything for the laptop repair. When it wasn't repairable they very quickly sent me a check for the full amount of the laptop. When I purchased another I went with Asurion protection again.

Date of experience: December 11, 2022
Georgia
1 review
0 helpful votes
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Ease of claim
December 11, 2022

I have used other product protection plans and got the run around when trying to make a claim. This claim was handled with ease in a very short amount of time. I would recommend to anyone.

Date of experience: December 11, 2022
Alabama
1 review
0 helpful votes
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A+ Service
December 11, 2022

The customer service representative was extremely helpful and not only solved my issues but offered solutions to issues I may have in the future.
The best service I have had in a long time... THANK YOU!

Date of experience: December 11, 2022
New Jersey
1 review
0 helpful votes
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Excellent Service!
December 11, 2022

My Ipad had a broken screen and would lose battery life quickly, but thanks to Asurion the Ipad was replace with a new one and delivery in a few days.

Date of experience: December 11, 2022
Canada
1 review
0 helpful votes
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LG Warranty Claim
December 11, 2022

Thank you so much for the ease of filing my warranty claim along with the referral company, United Radio and TV who completed the repair. I highly recommend both Asurion and United Radio and TV. The professionalism in resolving this issue is most appreciated!

Date of experience: December 11, 2022
Canada
1 review
0 helpful votes
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Impressed
December 11, 2022

No need to justify or wait till the product was examined. They took my word for it that my coffee maker was not working.

Date of experience: December 11, 2022
Indiana
1 review
0 helpful votes
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Rc car
December 11, 2022

Quit working they refunded it just gotta send it back to the store

Date of experience: December 11, 2022
Florida
1 review
0 helpful votes
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Great service
December 11, 2022

Two technicians came with panel for my 70" tv
They were knowable of product
Did everything in short period of time and were very professional

Date of experience: December 11, 2022

From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.


asurion.com
Founded in 1994
Nashville,, TN
+231
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