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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Had a problem logging into to my Asurion account because of my email change. Spoke with Ludy and she was able to take care of all my problems. Fantastic customer service!
I don't know how my phone was cracked and normally it would really stress me out, but they make it so easy and so convenient to get fixed don't have to worry. I work long ours and the fact they will come to my work is so helpful. I'm far from tech savvy and they have made it so easy to file the claim.
It's taken 3 attempts with Asurion employees to file my claim, the whole process is overly complicated and too expensive. With monthly fees and the additional service fee it's costing me $175 for what would have been a $75 repair somewhere else.
When we remodeled our kitchen, I upgraded our appliances and opted for the 5-year extended warranty. Absolutely worth the money when you aren't handy with repair work and can't work on these modern machines yourself. I've had to use the service twice for the dishwasher and this last service call I had the tech repair the Ice Maker, Microwave door handle and Dishwasher door latch. All were covered under warranty again! The customer service call center representatives have been fabulous with getting the appointments set up and the service techs they send out are fantastic and very knowledgeable about the products. Should I ever make another large purchase that offers and extended warranty from Asurion, I will definitely buy again.
It took 5 mins 5 clicks nd done. Thanks asurion for taking my claim nd getting my new phone out asap.
Very easy understandable would refer this insurance to any of my coworkers and family members
Glad I got this for my phone if I ever get a different phone I will make sure I get this again in the last 6 months I have had to use this because of my 4 year old
Computer problem. Offered to send a box for transport, which I accepted. Arrived within a wk. Fixed the issue. No charge
Excelente y rápido servicio, en el idioma que necesito expresar con claridad mis dudas y necesidades.
Claim was processed immediately for my replacement phone, received it next day. The hard part was getting it activated. Cynthia had the patience of a Saint! Worked with me for hours, and finally diagnosed the error. I am thankful for her amazing and wonderful customer service.
Very seldom need them but cannot imagine life without them when the unexpected goes wrong!
Suddenly stopped charging. Went and bought a new charger to no avail but tech coach got it charging again!
Paxton was very helpful and understanding with my issue. Although we could not get a final resolution this person went through many steps and was prompt on addressing my concern. They were like talking to a friend vs support. Way to be awesome Paxton!
I needed some clarification on what is covered under my policy and I was able to speak with a person named Tina. Who was amazing. She sent me links that I can go look up things that I needed and told me about other things that That in the future if I need it fixed, you guys would do it. She was just amazing. She sent me links that I can go look it up for myself and she explained everything and most of all she was kind. It's hard to get that kind of service anywhere. Thank you for the amazing service you gave. I'm happy I bought the policy.
Received new phone through insurance claim. The phone literally came the next day in the mail. It was easy to transfer all my info over. I had to reach out to have my phone activated and I chatted with Kim. She was so personable. She had conversations with me about my children. Literally first time ever using the chat feature and having it feel so personal and caring. Thanks for going above and beyond helping me today Kim!
This a great app and easy to use. They walk you through how to fix what ever you messed up.
My experiences with you'all left no room for criticism.In the past I have rarely been satisfied with repair-type companies but this was different and I think it is due to a competent and consumer friendly repair person, and a smooth running and professional organization. Good management and good employees. Thank you ALL.
It was so easy to file a claim compared to what I used to have to do. Call them and fill out claim then call them again and all that. Now all done on the website.
Threw my phone in the washer yesterday on accident and had it shipped within the day (it's a Friday going into a Saturday) the instructions were super helpful and I ended up receiving help from Kim on Asurion website to active the phone and she was awesome and so patient! So not stressful and so easy. Would highly recommend to anyone experiencing phone issues.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joseph, I am sorry to hear this has taken longer than expected. We do strive to make this process easy and seamless. If you find you do need additional assistance, feel free to reach out to us directly and we will be happy to help. -Ari