AsurionReviews 12,825

Tech Coach agents are always very helpful and knowledgeable!

It was easy to talk to the support person on line. Very quick responses and all issues were handled

My experience great. My information was taken and processed in a very timely manner.

The tech that came out to resolve my issue were wonderful. My issue was fixed in no time. The tech had a great communication and there was no doubt of when I could expect them. They called me 30 minutes before they were to arrive and were right on time fix my issue. 10 out of 10 would definitely recommend.

Such as easy process, thank you for making it so simple.

I had a new iPhone 14 issue in that I could not get the phone to function properly so I chatted with a Verizon tech (Lisa) and she was very patient and walked me through every step and there was several. Step by step she stuck with me until completed. Thank you Lisa.

The experience with Asurion, was great from start to finish. I reported my phone not working ( black screen) with water damage, and I had a new device the very next day. They helped me with the activation with ease.

Man, if you go to someone else to get protection for your stuff then you are seriously missing out on the best customer service EVER! I have never experienced, in my 62 years, any service that beats Asurion. When they ask what they can do to make my experience better, all I can say is, you can't fix perfection! Thanks Marzette, you are awesome.

Got a new 14Plus but could send or receive pictures via Message with Non-Apple users. Tried all the online hints and finally had an online chat with a Support Representative. Quick fix as she synced the network for new phone. Nothing I could have done on my own. So after 2 days of trying all suggested hints it was resolved in 5 minutes. Happy now but frustrating.

The solution was simple to begin with, but the source of the problem not easy to find, which is what Tech Support accomplished for me. Tech Support Personnel was very patient, helpful and supportive. Using Chat is a good way to use Verizon Tech Support.

My experience is very good. The service is very fast and satisfying.

Go go gadget wonderful online expert thank you please let me out of this form

It was easy and quick to file a claim. My online experience was exceptional.

My experience was great from start to finish. The easiest, fastest repair service I have ever dealt with no hassle's no headaches no BS! Thank you

I was not receiving picture text messages and could not send group texts. Asked for assistance and my person was great (Jaymi) I think that's how the name is spelled was very helpful. Everything was working in less than 10 minutes. I didn't have to leave my couch. Happy customer

My Tech coach was Cheyenne ((I hope I spelled her name correctly)) she was a Blessing to talk to! She resolved my issues very very fast! I hope that if or when I need assistance again, that she's the one I get to help me! MERRY CHRISTMAS TO ALL,, AND TO ALL,, A VERY HAPPY NEW YEAR! Timothy D Owens

This was so simple to file the claim. Nothing more to say.

Easy, affordable and received my refund without any issues.

I was switching devices from Android to iOS (iPhone 14 Plus) and the experience with the setup was very smooth. The agent (Denise) was supper patient with me and ensured my new device was fully functional and all my old data transferred over to my new device.