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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Reynaldo got me started with the chat. Very easy. Highly recommend this service
I lost my phone and put in a claim around 5pm and phone Is being delivered by 7pm the following day! Great, easy, and fast service they provide! Thank you!
Getting new phones for the holidays I've had to contact Asurion more than once to help set up new devices. Each time the agents were courteous and knowledgeable.
My account was locked because I couldn't log in for the first time. Got the option to get help via Asurion and the issue was solved within minutes.
As a result of a difficult hardware problem with my laptop, Asurion was able to isolate and repair my Lenovo laptop perfectly to the point of being in the condition it was when I purchased it new. Thanks for the excellent work and best regards. Satisfied customer.
I accidentally drop my iPad Pro and the screen cracked on the lower corner. I immediately submitted a claim with Asurion home + within one day I was able to take it to a certified shop and they were able to ship it out to specialist repair facility. They were able to repair my iPad within day and ship my device next day air. They did a great and quick job!
I reached out for an issue I had on the devices that was showing to be having insurance! I got a nice person and was able to help me quickly!
It normally takes a act of congress to get help. This time it was quick and easy.
It was a very smooth process. No problem with the language.
Overall it was good, I needed to do 3 claims bur they only helped with one!
Great. I dropped my phone in the rain while ut was dark. When I realized it was gone it was to late. The process was quick and easy filing the claim.
Malika was my tech coach. Extremely polite, helpful, and respectful! Solved my issue fast.
Great experience!
Had an issue, made a call had a New TV 5 days later. Couldn't be happier, I'm glad I made this decision to protect my in home electronics.
Broke my phone 2 days before leaving for Europe. Getting a new one the next day!
Very helpful and she talk very nice to me on the phone.
First of all I would like too say great program,Every since I've been enrolled in the program I've been having nothing but a good experiences, I submit all the information that is needed and once they've gotten everything my claim is put in with no problem,so it's been very good to be a part of the program.
I had a question/problem with my warranty and Raymond solved it quickly.
It was and easy experience the helper asked all the right questions to assist me.
Quick and friendly service was able to resolve my issue in no time
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members