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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Great transition easy to work with. From cricket to insurance company
Karla Carmela was excellent. I have never used chat for communication with a corporate entity. She was excellent, and I was surprised at how well it went.
I use Asurion for my Autistic son's devices because I never know what can happen down the road with him! He enjoys his tablet SO MUCH & the reassurance from Asurion gives me peace of mind that he's covered whenever he goes! Thanks Asurion! Highly recommend this service!
The website got me stuck at putting in the serial number and model number. I started talking to an associate in chat and it was extremely smooth from there on. Thank you.
I have multiple things under this insurance and never had a issue with getting help
I was able to file a claim and register my product a year after I purchased the phone. It is well worth it!
It is worth buying Asurion product protection plans. I had bought several in the distant past but forgot I had bought them and never used them. So, I stopped buying them for quite some time. Then I decided to buy them again for a few recent product purchases and I'm happy I did. The staff is very helpful and courteous.
Very helpful with claim on tv that was having issues
My computer question was immediately addressed by an online technician. The technician was knowledgable about the issue I presented and efficiently resolved the technical problem I presented.
I've had the "Digital Secure" function for some time but neglected to truly learn how to properly utilize it. After about ten minutes of talks with a "tech" person (Raveen). I now have a better understanding of the process.:-)
Very quickly solved my problem, was given a total refund
First time filing a claim with Asurion. Hassel Free, easy and painless. If all of the companies, I have to deal with were this easy I would not need a Blood Pressure Machine!
The tech coach that help me activate my iPad to my line was awesome. I did not know about the protection plan until she explained it to me. Very good home protection plan. I will look into it.
When I went to Apple to get my iPad fixed, they told me it will cost me $600 and they don't know if they were even able to fix it. Neither Best Buy, where I bought it from, were able to fix it or I guess allowed to fix it.
However, thankfully, I had registered for an Asurion plan earlier this summer, so I decided to file a claim and then stop by the uBreakiFix shop in Huntington Station, NY.
They said they will take it in and call me the next day about next steps. They called me next day and they called me at 10 am EST to tell me they identified the issue and called me again at 3 pm EST to tell me they had fixed everything and even backed my data on the iCloud, which I thought was a lost cause.
I owe so much to these people and to Asurion. You guys enabled me to keep my data and all my photos I thought were goners for sure.
I will keep using Asurion and I would even forego Apple Care since these guys do it even better than the Apple "Genius" teams do it. 10/10.
Quick and easy, very helpful to get my phone back so I can do business
The rep that assisted me with this issue was very professional and knowledgeable about how to get a solution.
Had trouble with an extremely large receipt, but was able to get it to work with the help of Customer Service.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members