On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very helpful in resolving my situation to reset my phone so that calls would ring through and not have the failed call message show up time after time.
Bolanle was assigned to my case and was soo helpful and kind. Even assisted after I needed to call another service provider to unlock my phone. I couldnt have resolved the issue without their clarifying questions.
Very satisfied with the online service and very easy to do your phone claims in minutes thank you
Very easy experience! Everything went very smooth with phone replacement process. Didn't ask a million questions and got my phone to me and activated quick!
It took me about 5 minutes to file a claim to repair my cracked screen. Thanks!
I thought it would be impossible for online hasn't worked with other sites, BUT Lasha did help me get my Group Text back after I purchased a new phone! It took patience on both parts, but she made it work!
I trust Asurion with all of my purchases. This is my second claim and I never had a problem with them resolving my issue. Highly recommended for all of your product extended warranty needs
Monica was extremely helpful & efficient. I believed She resolved my issue. I won't know for 48 hours but believed it was resolved
The battery on my granddaughter's phone started to swell and affect its performance. A few minutes online with Asurion and a new phone is on the way!
I'm happy with the service. Very easy instructions to understand.
I have purchased over a dozen Asurion plans with several different products ranging from a $20 value up to a $750 value. Unfortunately I have had to make 2 claims over the last 5 years. Thankfully Asurion makes it fast and easy. The online support was extremely friendly and prompt. The value of the plan combined with customer service provided makes it well worth it.
He was extremely helpful and patient with my little knowledge. I would suggest that he would be wonderful for beginners. Thank You Morgan.
Very easy to return I just got to the doctor Paul would be 100 not 200
Pia Was wonderful and helped me so much would recommend her to others
The quick and thorough response, ease of (in this instance) return label, etc. And transaction (including refund) smooth and quick.
My customer representative was fantastic and answered all my questions. I also decided to buy more protection with this fantastic coverage. I highly recommend this company.
My experience with was wonderful. I like their service.
Surprised that it was such a breeze and fast to do! The best experience I have ever had with a phone company and I would definitely recommend them to anyone
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members