AsurionReviews 12,825

I was concerned with my new phone, primarily because my photos had not shown up. Jamil assured me that the photos would show up eventually, but that it might be an hour or so before they appeared on the new phone. Jamil was a very pleasant person to talk to, and I felt like I was talking to someone I had known for a long time. He has a very positive disposition and seems to know how to do his job really well. Customer Service can be challenging, but Jamil seems to enjoy it, and he reflects that back to his Customers. Me, in this case! We had an enjoyable and very encouraging chat.

I could not achieve a device transfer and set up with provided instructions I had to seek help from a tech support agent Many agents believe a customer is fluent and well versed in setting up new devices and fail to warn of dangers in performing procedures especially if a device should be powered down before executing certain tasks Many of the instructions had to be questioned before performing them Also many procedures and fact finding information are not provided by the tech agent The tech agent should be well versed and able to explain where to obtain necessary information and ID numbers My agent didn't provide that and I had to discover it on my own System failures are not covered Alternate methods are not provided thorough details are omitted The only way this help works is if a person seeking help knows how to pull out and extract details You need to do a great deal more in familiarizing your tech agents with help support and instructions to be offered during the course of helping a consumer

I am a SUPER clumsy person and had to get a replacement phone as a result. Asurion made filing the claim super easy and then, I got it, and wasn't sure how to activate the new Sim card at home. I used the chat support and Ian, the rep I got, had my phone activated in just a few minutes. I know that's not super challenging, but he sent images when he needed a number for the SIM and explained what he was doing. Ian was the best customer service experience I've had in quite a while.

So I love how fast this happened. This is my second device I had to have replaced. What a joke half if it is they want me to pick a device to fix. I have one device they have down I have 2 and both were the wrong imei numbers from what I have. I'm actually angry tha I pay 15 bucks a month for a service that can't keep records of my account good. But whatever. There gonna be here at my house in about 10 hours the first phone the sensors on the screen was not working correctly and I just blew ot off so I hope this replacement is not a piece of junk like the last one.

From the very polite man that delivered the device to Shay in tech support, I was impressed by the kindness and quickness of my services! Thank you for getting my my replacement so quickly! And a special thank you to Shay for not making me feel like the dimwit I was being, but the opposite. I felt as though I was chatting with a friend.