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The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I have had non stop issues trying to replace an Xbox controller! An Xbox Controller! Not some 70 inch expensive TV. I have had claims denied left and right and I'm tired of it. Save your money and do not pay for this service!
I had an issue with my security connection, and the security advisor walked me through what I need to do to resolve the problem that I was having with it! It took just a few minutes! She was a big help!
A awesome and effected job well done, tech was so clear and to the point all company should be like asurion, to give us comfort and fast and effected job,
Cleesha was very helpful with getting my phone back up and running. Smooth process and very professional. Would highly recommend!
She is fantastic, I'm not sure how much she makes for doing her job but it's not enough. I just can't say enough good things about her. If you need help she is the best. She resolved two problems for me in no time. Thank you Kimberly.
I had a great experience the tech was so helpful smooth sailing. I would recommend this service for anyone having trouble with their computer.
I had a great experience and the support team was able to help me with the proper information!
I had a claim that was initially denied, but with their awesome customer service they were able to process the claim successfully! Marygold was amazing! Add in the affordability of the plans and they have a customer for life in me!
Thankfully, we had purchased the extended 5-year warranty for our LG refrigerator because the compressor went during the last year of our warranty. I was able to get an appointment with the LG expert in our area quickly, and he did a great job repairing the refrigerator.
Hoover handled my situation quickly and efficiently while maintaining professionalism through the entire conversation.
I've dealt with warranty companies before and been frustrated. This company could not have been more of a pleasure. Very proffessional and prompt. I am thoroughly impressed
After I realized my phone went into the washing machine with the sheets and found it in 8 inches of water I dried it out in a bag of rice but no cellular service or Face ID went online to to my phone claim.com and I was finished in minutes and my phone will be here tomorrow
Very happy with the technical advice and support I received. Very helpful to assist me in phone setup, which is not easy for an elderly person. Can highly recommend the service.
I really appreciate how easy this was. I was able to get this resolve and I am very please with the result.
Got the new Z Flip and made a claim online. They were great. Within a day I was able to settle claim and get phone claim started. Was unable to clear info off of old phone and with the help of Alyssa we cleared all info off of broken phone. Asurion has great customer service and gets things done quickly. Thank You Asurion and Alyssa.
Answer: Asurion insurance is who: Cricket Wireless, Verizon, & most remaining cell phone companies are with now! Just be careful b/c they are IMO SCAMMERS that will get you at one time or another!
Answer: Well, when that happened to me they sent me their IMO SPYWARE phone by the next day. I think it was like twenty-five days for my phone! I hope you kept your charger, case, & took the cards out of your phone first!
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.


Hello, Noah. We are definitely sorry for the trouble you have experienced. We are here to help you. Please contact us directly to go over your claim details. -Rue