Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Asurion

Asurion

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Asurion?
grey stargrey stargrey stargrey stargrey star

Asurion Reviews Summary

The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.

This summary is generated by AI, based on text from customer reviews

service
1,204
value
1,128
shipping
783
returns
772
quality
1,028

We monitor reviews for authenticity

Oregon
1 review
1 helpful vote
Follow Noah N.
Unfollow Noah N.
Share Review
Report Review

I have had non stop issues trying to replace an Xbox controller! An Xbox Controller! Not some 70 inch expensive TV. I have had claims denied left and right and I'm tired of it. Save your money and do not pay for this service!

Date of experience: December 16, 2022
Rue L. — Asurion Rep
over a year old

Hello, Noah. We are definitely sorry for the trouble you have experienced. We are here to help you. Please contact us directly to go over your claim details. -Rue

New York
1 review
0 helpful votes
Follow Mary Anne K.
Unfollow Mary Anne K.
Share Review
Report Review

Phone issues
December 16, 2022

I had an issue with my security connection, and the security advisor walked me through what I need to do to resolve the problem that I was having with it! It took just a few minutes! She was a big help!

Date of experience: December 15, 2022
New York
1 review
0 helpful votes
Follow sulanch W.
Unfollow sulanch W.
Share Review
Report Review

5 star is a must
December 16, 2022

A awesome and effected job well done, tech was so clear and to the point all company should be like asurion, to give us comfort and fast and effected job,

Date of experience: December 15, 2022
Mississippi
1 review
0 helpful votes
Follow Teresa H.
Unfollow Teresa H.
Share Review
Report Review

Meh
January 15, 2023

Meh i would have rather not been forced to leave a review.

Date of experience: December 15, 2022
Rue L. — Asurion Rep
over a year old

Please let us know how we can assist. -Rue

Tennessee
1 review
0 helpful votes
Follow Matthew M.
Unfollow Matthew M.
Share Review
Report Review

Very Helpful
December 16, 2022

Cleesha was very helpful with getting my phone back up and running. Smooth process and very professional. Would highly recommend!

Date of experience: December 15, 2022
Michigan
1 review
0 helpful votes
Follow Key B.
Unfollow Key B.
Share Review
Report Review

Tiace
December 16, 2022

Tiace was very helpful and engaging. He made the process go by very fast and he made sure all my questions and concerns was addressed

Date of experience: December 15, 2022
Missouri
1 review
0 helpful votes
Follow Vicki A.
Unfollow Vicki A.
Share Review
Report Review

Great Service
December 16, 2022

Chanel was very professional, fast and knowledgeable. Thank you

Date of experience: December 15, 2022
Ohio
1 review
0 helpful votes
Follow Larry F.
Unfollow Larry F.
Share Review
Report Review

Kimberly
December 16, 2022

She is fantastic, I'm not sure how much she makes for doing her job but it's not enough. I just can't say enough good things about her. If you need help she is the best. She resolved two problems for me in no time. Thank you Kimberly.

Date of experience: December 15, 2022
Washington
1 review
0 helpful votes
Follow James D.
Unfollow James D.
Share Review
Report Review

Easy
December 16, 2022

I've tried to collect insurance claims before and it was always difficult. With asurion, it went fast and easy

Date of experience: December 15, 2022
New Jersey
1 review
0 helpful votes
Follow Darlene P.
Unfollow Darlene P.
Share Review
Report Review

The tech was pleasant
December 16, 2022

I had a great experience the tech was so helpful smooth sailing. I would recommend this service for anyone having trouble with their computer.

Date of experience: December 15, 2022
Georgia
1 review
0 helpful votes
Follow Bari Y.
Unfollow Bari Y.
Share Review
Report Review

Tri did great
December 16, 2022

It was very easy to connect. Much faster than phone.

Date of experience: December 15, 2022
California
1 review
0 helpful votes
Follow Mustafaa B.
Unfollow Mustafaa B.
Share Review
Report Review

Repair information
December 15, 2022

I had a great experience and the support team was able to help me with the proper information!

Date of experience: December 15, 2022
Texas
1 review
0 helpful votes
Follow Ronnie Y.
Unfollow Ronnie Y.
Share Review
Report Review

Excellent service!
December 15, 2022

I had a claim that was initially denied, but with their awesome customer service they were able to process the claim successfully! Marygold was amazing! Add in the affordability of the plans and they have a customer for life in me!

Date of experience: December 15, 2022
New York
1 review
0 helpful votes
Follow Debra W.
Unfollow Debra W.
Share Review
Report Review

LG Refrigerator
December 15, 2022

Thankfully, we had purchased the extended 5-year warranty for our LG refrigerator because the compressor went during the last year of our warranty. I was able to get an appointment with the LG expert in our area quickly, and he did a great job repairing the refrigerator.

Date of experience: December 15, 2022
Germany
1 review
0 helpful votes
Follow Michael E.
Unfollow Michael E.
Share Review
Report Review

Awesome experience
December 15, 2022

Hoover handled my situation quickly and efficiently while maintaining professionalism through the entire conversation.

Date of experience: December 15, 2022
California
1 review
0 helpful votes
Follow Robert J.
Unfollow Robert J.
Share Review
Report Review

Unbelievable!
December 15, 2022

I've dealt with warranty companies before and been frustrated. This company could not have been more of a pleasure. Very proffessional and prompt. I am thoroughly impressed

Date of experience: December 15, 2022
Indiana
1 review
0 helpful votes
Follow Jerry O.
Unfollow Jerry O.
Share Review
Report Review

Replacement phone
December 15, 2022

After I realized my phone went into the washing machine with the sheets and found it in 8 inches of water I dried it out in a bag of rice but no cellular service or Face ID went online to to my phone claim.com and I was finished in minutes and my phone will be here tomorrow

Date of experience: December 15, 2022
Kansas
1 review
0 helpful votes
Follow Eva Z.
Unfollow Eva Z.
Share Review
Report Review

Technical support
December 15, 2022

Very happy with the technical advice and support I received. Very helpful to assist me in phone setup, which is not easy for an elderly person. Can highly recommend the service.

Date of experience: December 15, 2022
Arizona
1 review
0 helpful votes
Follow Marie L.
Unfollow Marie L.
Share Review
Report Review

Great Experience
December 15, 2022

I really appreciate how easy this was. I was able to get this resolve and I am very please with the result.

Date of experience: December 15, 2022
South Carolina
1 review
0 helpful votes
Follow Tina T.
Unfollow Tina T.
Share Review
Report Review

Asurion is great
December 15, 2022

Got the new Z Flip and made a claim online. They were great. Within a day I was able to settle claim and get phone claim started. Was unable to clear info off of old phone and with the help of Alyssa we cleared all info off of broken phone. Asurion has great customer service and gets things done quickly. Thank You Asurion and Alyssa.

Date of experience: December 15, 2022

From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.


asurion.com
Founded in 1994
Nashville,, TN
+231
See all photos