AsurionReviews 12,825

The rep I chatted with on the live chat was super patient and helpful. My issue was resolved, which included having a claim submitted to have my device fully repaired--all covered under the protection plan that I had purchased at the time I purchased my device.

Asurion has amazing customer service. They make everything so easy. I've had such great experiences with them.

The technician Blasiel was right on time. Extremely knowledgeable and helpful. He replaced my screen and battery. Within 15 minutes everything was done. Thank you 🙏

I needed to setup my eSIM on my replacement phone. I was very pleased with how quickly the setup was. The coach certainly had received the training to do the needs of the customer. Thank you again for a great experience today.

Fast efficient and extremely convenient. Appreciate this service. The person that came out fixed the problem

I didn't have all I needed to process the claim but was walked through and assisted expertly. Hoping the rest of this repair goes the same way

Was told by 2 different reps that rest assured that the watch would have the same options but had to settle for something else.

Whenever I purchase a product from Amazon that asks for insurance I/we always purchase the Asurion insurance. They are very professional and quick to help.

Life has been busy and I have not had a chance to open up my new replacement phone to swap data, but today was my last day to send out my old phone. My post office closed an hour ago and Normel was able to offer me an extension to send my old phone back. In addition to assisting me with this, he was an excellent salesman in offering me additional protection for my home devices, although I declined at this time.

Was able to help quickly and throughly but didn't appreciate trying to sell me additional support. They didn't even say it would cost anything so it was tricky or underhanded in my opinion.

I had a broken screen and it was fixed in less than two hours! Very professional customer service! Do not hesitate to buy Asurion Insurance or you'll be sorry!

Very easy to use and get my cracked screen fixed fast! I have had insurance for years and this experience was the easiest and most customer friendly I have filled with Asurion. Highly recommended and with a zero deductible and they came to me to fix! A professional Tec came out and fixed my phone while I waited in my apartment lobby :)

Called and reported my broken phone. Next day had a new one. Not my first time and has went the same in the past. Quick and easy service

I had a family emergency and could not be at my home. I was taking care of my mother inv aw that is dealing with cancer. I was about 8 miles from my home but in an adjacent small town and the repair lady came to where I was on a very stormy day and fixed my phone in no time. During a very stressful time in my life this was a gift I cannot say thank you enough for. Job well done thank you!

Great 👍 👌... thank you again and again. Thank you again and Again and again for all of helping to resolve.

My tech that assisted me did Great! Not sure if it was a Robot or an actual person. But he saved me alot of time. And saved me from a headache!

Best experience Ten out of Ten Made it fast and easy Helped me every step of the way Could not have done it without this support

Issue easily solved. Everyone was very knowledgeable and respectful. Everything went well and my issues were addressed